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    Armelle

    Hello, 

     

    Thanks for your question. I suggest you delete the app, turn your phone off and on, then download the app again. 

     

    Do not hesitate to tell me if you are still experiencing the same issue after that.

     

    Have a great day,

     

    Armelle, Withings Customer Service

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    tristan2002.13

    Android or iOS?

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    shelleyjanej

    iOS

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    tristan2002.13

    Then I cannot help you sorry. Maybe reinstall it

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