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Finally updated

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  • Official comment
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    Armelle

    Hi,

     

    Thanks for the update, I'm glad you can now enjoy the Vascular Age functionality.

     

    Have fun with it!

     

    Armelle, Withings Customer Service

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  • Avatar
    garyjfinn

    My body cardio was connected via wifi. Since 22nd May it has been constantly resetting.

    Just says “Hello” then it resets…. Over and over.

    Would this update have caused that?

    The app says the battery is 40% but I plugged it in last night anyway. Didn’t help.

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  • Avatar
    tony.franco

    I was checking everyday for the update and nothing.  I did this for almost 2 weeks.  Then Armelle posted the link/form to get priority for the update.  I filled out the form and then, Friday morning I woke and saw a notification that the update was installed.  I used the app to check the version, and it was definitely 2101.

    I have NOT had any issues since the update.  

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  • Avatar
    garyjfinn

    The app says mine was last synced 6 days ago with version 1871. I’ve been using it every day up to then.

    It’s not working at all now. 6 months old.

    Should I return it to the Apple Store?

    Gary

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  • Avatar
    Armelle

    Dear users,

     

    Thank you for your posts. 

     

    @tony.franco, I’m very happy that everything is working smoothly on your side.

     

    @garyjfinn Sorry to hear that your Body Cardio keeps resetting. Could you please reset the scale by pressing and holding the button on the side of the scale for a full 20 seconds? Let me know if the issue persists after this. Also, please let me know if you are able to hear or feel the button 'click' when you press it.

     

    Have both a great day,

     

    Armelle, Withings Customer Service

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  • Avatar
    garyjfinn

    Yes I hear a click.

    The battery seems to be completely flat now. I’ve plugged it in overnight with a different cable to all day yesterday.. hold button for 20 seconds but nothing. It’s a brick. I don’t know what to do next.

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  • Avatar
    Armelle

    Hi @garyjfinn,

     

    Thanks for your reply and for providing this information. In this case, I would advise you to send us an email by clicking here

     

    Have a nice day,

     

    Armelle, Withings Customer Service

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  • Avatar
    garyjfinn

    Thanks Armelle.
    That process is underway.

    I’m really missing the weigh in but still checking into the health mate every day.

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