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Steps not updated correctly on web app vs ios app

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az_wildcats
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Hi, I noticed that my steps are not being updated in my web app for about 1 week+ vs what is reflected in my phone IoS app. I tried to log out from both the apps and re-login, but the result is still the same. I am using my Apple Health to update the app.

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    florian.eyer

    The same issue here

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    crystal.johnson

    Same here!  I'm hoping that this can be fixed ASAP since I use the data for my health plan and it's pulled weekly!!

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    wouter

    Same here....  However, my android app is showing correctly but the web app is not updating.  Looks like the problem is not just IoS.  I am using Samsung Health to update the android health mate app.

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    dougiebruce552

    Also have the same problem, android app is synched OK with the tracker, but the Website isn't updating for the steps, therefore not getting recognised by Vitality Health.

    My wife's app is an apple and that is still working fine.

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    augustas

    Same here on iOS. The sync is not working, the stats are not shared to Apple Health nor to Strava. Started a week ago.

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    race_alan49

    and I have the same problem, so annoying

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    elizabethdanies

    so I am not alone... quite frustrating not being able to see it on the web app. looks perfect on the ios app.

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    merrubinelli

    Same issue here weight not update into the app since 3 days
    Reset everythingi did reinstall everything and works for one time only now doesn’t work any more please help us is Ios Mac

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    az_wildcats

    Is it normal that no one from withings reply to the post in forum or ticket?

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    brunow

    I'm having the same issue. Last time the Android app managed to sync steps or sleep to the web app was May 10.

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