choose language

Deutsch Français 日本語 简体中文

Health Mate 5.5 crashing on graphs. Android

3

Comments

3 comments

Please sign in to leave a comment.

  • Avatar
    robert6509

    I'm having the exact same issue. I have Health Mate Version 5.5.2 for Android and it keeps crashing when I click on Weight to take me to the graphics. It will show the graph but I can't click on anything because it's frozen. Then a few seconds later it crashes. I cannot click on Week, Month, Year, Body Composition, BMI, the back button, or the icon that takes me to all my measurements. Can someone fix this issue? It is very annoying. I already tried uninstalling and re-installing the app. It works fine on the web interface.

    3
    Comment actions Permalink
  • Avatar
    farrington.david

    Still no change. It happened again today and I filled out an android app crash message. Looks like it was a memory overload issue. Withings need to fix it as my A52 is a modern phone and had nothing else running.

    3
    Comment actions Permalink
  • Avatar
    davidavarley

    Same here, started a few weeks back.

    Today I've tried:

    1. Clearing cache

    2. Deleting all data

    3. Uninstalling and reinstalling the App

    But none of these fixed the problem.

    Funny thing is that I still have it installed on my old phone, gave that a try and it works. So it sounds like this may be a problem specific to some "newer" models?

    0
    Comment actions Permalink
3

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.