choose language

Deutsch Français 日本語 简体中文

Sleep Analyzer is not uploaded to iOS Health Mate




Please sign in to leave a comment.

  • Avatar

    I use my ScanWatch to track sleep and HealthMate app (iOS) does take some time to capture data in the morning, but I believe this is simply because algorithm is ensuring you have actually woken up., and it is not just an interruption.

    I understand that that may mean getting up and moving more than 100 steps.

    Once I’ve done that the app updates perfectly. By the time I log into web based Dashboard it’s recorded as well, although admittedly I generally only log into web based Dashboard once later in day.

    Comment actions Permalink
  • Avatar

    Thanks for this advice! I still wonder why data gets uploaded to the web dashboard within minutes really, but not to the iOS Health Mate app? It is strange. And I have reinstalled Health Mate, too. Still same problem

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.