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Replace glass - Australia

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    colinhammerton

    Where can I get the glass repaired on my steel HR??  

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    meraine

    Here's Withings' response:

    "Although the warranty of your Steel HR has ended, I can offer you a 25% discount, as well as free shipping, on a replacement watch. However, since you are in Australia you will not be able to place an order as we only ship to the U.S., Canada, Mexico, and Europe.

    "Alternatively, if you have a friend or family member in any of the areas to which we ship, I can provide you the discount coupon and have them place your order and after it arrived you can ask them to send it to you."

    I have in fact been to the retailer I bought it from and another large retailer. Neither could find any customer support assistance for me, not surprisingly since there isn't any. Now I'm being told to go back and buy a new watch ("replace" is a euphemism for "sell" as far as I can tell), or get someone on the other side of the world to buy me a new one and effectively cancel out the discount with forwarding costs. What kind of company is this?

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    meraine

    I'm sorry I can't edit the above post. They suggested that the retailer "exchange" not replace the watch. Same issue though -- I wanted a repair. I bought this watch as previous activity trackers have not lasted well. I thought I was buying something that would last, for once. I don't think a company should sell in a country where they cannot provide adequate customer support.

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    colinhammerton

    Mersin, I’m in the same position as you. The discount offer isn’t a discount when you compare it to other retailers.

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