No calibration after plugging in the sleep analyzer

Hi bstrade,

My Sleep Analyzer has actualy worked until yesterday. I had syncing issues that started on Sunday night so I made a reset and that’s when all my problems began.

After the reset the app can’t detect the analyzer at all. Before the reset, and when it worked, I had green lights flashing. There are no red flash lights when I reset. It turns to flashing green, then a steady green light and then to flashing blue.

Now when I plug out and plug it in nothing happens. Before this problem began I could hear the motor of the analyser starting to whir but now absolutely nothing happens. The analyser is connected to the phones Bluetooth but not in the Health Mate app.

I didn’t by the analyser directly from France but from the Swedish Amazon site.

I really hope that somebody can help us with this issue or I will return it back for refund.

Regards from Sweden

Hi sverige746:  In March this year, I bought and received a second Sleep Analyzer directly from France.  Since then, for weeks I have tried to install this second Analyzer.  I experience the same issue as you have; I simply can not connect the App to the sensor.  I must have tried all possible ways to connect, but without success.  I (think I) remember from my first Analyser, when I reset to factory settings there was three red blinking lights.  The viedeo on the Withings Support page, the three red lights are also shown.  On my second Analyzer, I do not see any red lights!  Instead I see three green lights before steady green and then the flashing blue lights.  The app is connected to Bluetooth, but will not connect to the Analyzer.  Simply frustrating!!!  My questions to you:  1. Did you buy the Analyzer directly from France?  2. Do you see any red lights when resetting to factory settings, or just green and blue?  I scincerely hope anyone out there can help.  Maybe the Moderator can assist us?  Regards from Norway

I have found the problem. When I actived the phone's location (maps) service all started the work. So try to active the location service on the phone and see how it goes.

Hi again sverige746.  Seems we have identical issues.  I have just submitted a "Support Request" to Withings with the same text as I wrote above.  They indicate a response within 48 hours.  I will keep you informed. Best regards B.

Great news! I also turned on the "Location" on my Samsung, and it worked like a charm!!! (I normally do not use the Location, so never thought that could be an issue.)  Thanks a million, sverige746!  You saved my day. Have a great day yourself. Best regards B.

Kjempeflott! :)

Yeah, I also almost never use the Location on my Samsung but I thought, hey what can I loose so I activated it and it worked. I'm glad that I could help you (pure luck)!

Ha det! :)

Best Regards

A

I have just suggested to Withings Support that in the “Withings | Support Sleep / Sleep Analyzer Setup” and the “What Should I do List”, they add something like “Check that the LOCATION is in ON position on your Phone/Pad.”  I hope they will follow up, so "the next" person can save time and agony.

(Takk det samme til deg, A. Torsdag blir det Torp-tur til Strömstad.)

Good idea! I hope that they will update their instuctions.

(Roligt! Har aldrig  varit i Strömstad men hört att det är vackert där. Ha det så trevligt i Strömstad! Planerar varje sommar att åka Hurtigrutten men det har alltid kommer saker i vägen.)