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Low step count on Steel HR

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    ajdavispost

    I too am a bit frustrated having replaced a Fitbit with a Withings HR. The step count is about that of the Fitbit. I play an hour of football each week. This used to register a minimum of 14000 steps. With the Withings HR, it barely exceeded 7000. I would be happy if it was the case that the Fitbit records gestures and the like and so was inaccurate. But clearly the Withings does not measure a significant amount of legitimate steps. If this can be addressed through Firmware then please do this.

    It is a shame because they are nice watches nice features, great battery life. I can't recommend them as Fitness monitors however.

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    nicola.kapeli

    I'm very disappointed with my HR step tracking and finding it very demotivating. Yesterday my husband and I were together all day and did a long beach walk, he ended up with 12000+ steps compared to my 6700 and in 30cm shorter than him so I should have more! GPS tracking showed his steps as on target and mine no where near. Is there any way to change stride length? I cant find information anywhere

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    tartoandres

    Hi! I'm new owner of HR Steel SPORT, but kind of confused, because...

    * I walked today some 3000 steps during the first half of a day;
    * Then went to play badminton under heavy stress and action for about 90min (pulse between 130-160) - and saw that I made some 5600 steps;

    And after that I still see that I haven't reached my goal as it simply summarizes 3000+5600! But the last 5600 - this was much more of energy given out, not comparable with walking? I'm a stupid or what? Or is it really that with SPORT HR model they have not been thinking about the difference of different sport modes and therefore, after some heavy sport day, I find that my goal is about 90%, while Polar Sport has given me some 150%?

    Do you have also same issue?

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    kokorou

    Many times, while I traveled with my family. My step count always much lower than others. So, my family have Garmin, Fitbit, Amazefit, Miband 4. They are all nearly same step count(+-250 steps) except my Steel HR. It's below than others about 15-20% even I walked higher distance. 

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    jakob.staerk+withings

    In start december i switched from fitbit charge 2 to Withings HR Sport - i have also seen my daily step rate plummet.

     

    My wifi have a Withings HR, so i have tried wearing both watches, fist one on each wrist, then both on the wrist. i have also tried with the fitbit.

    My results so far

    1) Fitbit is very sensitive and counts way to many steps - i have woken up in the morning with 27 steps on my fitbit.

    2) When walking the dog outdors the HR and the HR Sport are almost in sync on steps count - and it seams correct

    3) When walking inside the house - i get almost zero step on the HR Sport, the HR counts 

    4) The sensitivity on the HR Sport to low - it affect sleep tracking, it does not register correct that i am awake - making my sleep score better that it should be. Also have seen nights where i have been to the bathroom 15-20 meters walking - but 0 steps.

     

    Is my HR Sport not calibrated correct ? How can i adjust it ? One thing is steps, but the sleep tracking will show me as sleeping if i am reading reading in bed.

     

    The fitbit charge 2 was to sensitive and given false results, the HR Sport not sensitive enough and gives false results

    Part from that i actually very much like the HR Sport

     

     

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    merilimaemets

    Actually it seems that devices count differently. Me and my hubby have same watch and we always joke about it how he usually already has reached 10 000 by walking same route but I often reach in the end of day. Also we were in a travel group recently where was 2 apple watches and one withings.. And even if I woke up earlier, went to swim, run around like a crazy they all got their 10 000 steps mark quite same time but waaaay earlier that i :D

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    safadisami

    It seems to be a well known issue. I am returning my watch after noticing also that basically walking around my house does not count. I also tested in a walking workout that I had 20% less steps counted vs the number of steps counted on google fit by my phone. We are June 2020 and no firmware fixed the issue. Beautiful watch but inaccurate. Steel HR sapphire

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    trigtr76

    It got to the point where I am now testing an Apple Watch, it looks like a Smart Watch and the battery life sucks which is exactly why I went down the SHR route in the first place, you have to buy apps because simple features arent included which also sucks but when you have a fitness monitor that's inaccurate, what's the point?

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    one95places

    I have a similar problem. I bought my watch about a year ago, just after my sister did. I have noticed my steps didn’t seem to be racking up as much as I expected.  Recently walking with a friend , who did more steps in the same time with a Fitbit. but today, my sister and I both walked the same distance about 5km together. Her watch recorded over 6000 steps and mine just 4500.

    Why would this be? Can it be fixed?

    thank you

     

    Annmarie

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    abwalker23

    Hey Withings, let me start by stating that I really love my Steel HR.  Mainly because of the battery life, analog view, minimalist approach to a smart watch, and flat out sexiness in appearance.  With that, I too have noticed differences in step counts between my Steel HR and my old Fitbit Charge 3.  I, along with most everyone who reads this, understands that different manufactures will utilize different algorithmic and computational parameters while designing software for a similar task (i.e. counting steps).  So I did completely anticipate dissimilar results between the Charge 3 and the Steel HR.


    However, what I noticed was shocking.  I noticed a differential of approximately 45%, with the Steel HR being astronomically lower.  I didn’t pay much attention to the lower step count with the Steel HR for the first month or so because it was early winter and I was doing less walking and, after years of owning several Fitbit’s, I knew that the Fitbit accelerometers were super sensitive.  I came to this conclusion based on that fact that my Charge 3 step counts would increase when the tracker sensed intermediate vibrations.  For example, the step count would increase while cutting grass on a riding lawnmower or driving a car.  And yes, I would actually get a “free” 3,000–4,000 steps when I drove from KY to SC.  Based on the misreading’s while driving a car, lawnmower, etc. I decided to perform a comprehensive test.  This test was long before I got the Steel HR and I was just checking to see how the Charge 3 would record steps for a known distance.


    I decided to walk non-stop to my office (12 miles one-way).  I am of average height (5’9”) and, for all intents and purposes, have a stride of approximately 2,200 steps/mile.  That equates to approximately 26,400 steps for the 12 mile journey.  Low and behold, the Charge 3 was close albeit a little high (~28,000 steps), but that is due to the deviation of my stride as I walked.  This highlighted that the accelerometers in the Charge 3 were fairly accurate.  Based on this, the Charge 3 isn’t bad at giving a real-time step count.  Granted, the software in the Charge 3 is flawed and will count intermediate vibrations as a step…as mentioned earlier, however that is a known issue and I can work around that.


    With that being said, I performed a comparison test on the step count of my Charge 3 versus my Steel HR.  I positioned my Charge 3 directly next to the Steel HR on my dominant wrist.  I then just went about my day working in and around my house, buildings, and yard.  At the end of the day, the Charge 3 recorded 15,897 steps while the Steel HR recorded 8,548 steps.  For informative purposes, I did not drive a vehicle, mower, used power tools or anything that would induce an intermediate vibration.  I only performed tasks related to walking around the areas and physically working/cleaning in the areas.  At the end of the day, I was unpleasantly shocked at the differential.


    I purchased the Steel HR because, as previously mentioned, I loved the features and look of the thing and with the assumption that the fitness functionality would be similar.  I am dramatically let down with the software that dictates two features (steps and alarms) that I require of any smart watch.  First is the step count, which as I went into detail about, has a lot to be desired in tracking and measuring.  The second is only having three alarms.  I use alarms throughout the day and three may seem like enough, but a couple to three more would be fantastic.  I will say that I am still pleased with the Steel HR and wouldn’t return it even if I could, but did want to stress the low step count issue. Lastly, I want to offer some rebuttal to the “Official Comment” posted two years ago by Jacqui on your Support Forum.


    • Because of the way that different activity trackers are designed, it is possible that a different number of steps will be counted from one company to another. Withings watches are designed with accuracy in mind, and we strive to reduce the amount of false steps counted as a result of general arm movement (such as when brushing your teeth or gesturing to give someone directions) and as such, it is possible that other step trackers may result in a higher step count than ours. One note -- If your arms are very stationary when walking, such as when pushing a wheelchair, shopping cart, or stroller for instance, those steps may not be tracked.

      • Some trackers (i.e. Fitbit Charge 3) do result in higher step counts as compared to the Steel HR, but a differential of ~45% is impressively unacceptable. Brushing your teeth, for the most part, is circular or up and down in a rapid motion. I don’t know anyone that brushes their teeth quick enough to “trick” the Steel HR into thinking steps are being taken.  The time delay in the software tracking of the accelerometers could be “tweaked” to account for this difference.

      • Conversely, keeping arms “very stationary” while walking or pushing a wheelchair, stroller, or take your pick would be intentional and would not affect the step count so dramatically. I say that because the likelihood of someone preventing their arms from moving (i.e. very stationary) would be intentional, rare to non-existent, and if so, very short lived.  In addition to the inner ear, arm movements, no matter how slight, are part of the body’s way to maintain balance.  Even pushing a wheelchair or stroller results in slight vertical movement (i.e. jerks up and down) of the arms. This helps control side to side movements, speed increases, speed decreases, bump absorption, etc.  Therefore, based on that logic, new parents and hospital/medical personnel would have to intentionally not move their arms resulting in a vast amount of steps not being counted.  I think that is highly unlikely.     

     

    • To provide the most accurate step detection, the software in your Steel HR may take extra time to compute if activity detected by the watch are just extra arm movement or real steps to be counted. This means you might occasionally see steps added into your daily total later in the day. Did you notice any increases in your step count later in the day?

      • Later in the day? Is the software passing information on to the NSA, Google, and Apple for GPS tracking verification before counting a step as an actual step?!?!  All joking aside, why would there be a delay in a step count?  I’ve been married long enough to know that I’m an idiot, but that makes no sense.

      • Also, this means that anyone that does not keep moving (i.e. actively walking) for a long period of time, the Steel HR will not even count those steps. I don’t know how most people operate during a day, but I do a massive amount of steps that do not extend for any great distance or length of time.  It is quite apparent that the Steel HR logic is not counting my steps unless I decide to be Forrest Gump and walk from coast to coast.

     

    • All of this being said, your step count can be more useful as a trend to follow over time than as an absolute value on its own each day. You can then use this information to take control of your health, be it aiming to increase how much walking you're doing each day, or maintaining the same level of activity over the whole week.

      • This is very true and beneficial for everyone, however, more and more employers are utilizing various tactics (i.e. documented step and sleep data, blood pressure monitoring, etc.) to entice employees to be more proactive with their health and offer cash benefits for doing so. This is where the Steel HR step tracking algorithmic and computational parameters fall drastically short. 

    In conclusion, I want to thank you for offering a sexy analog watch that has an amazing battery life.  Please take this feedback as an informative outlook from a devoted customer.  Have a great Christmas.

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