choose language

Deutsch Français 日本語 简体中文

Updating Health mate app

0

Comments

6 comments

Please sign in to leave a comment.

  • Official comment
    Avatar
    Jacqui

    Hello,

    We've moved your post to the Health Mate app forum.

    Please be sure to use the official links to download the app:

    App Store

    Google Play

    Are you on iOS or Android? Do you have a strong connection (either by 3G/4G or wi-fi) when you're trying to do the update?

    Comment actions Permalink
  • Avatar
    groganpj

    My Connection is good

    0
    Comment actions Permalink
  • Avatar
    groganpj

    I am android

    0
    Comment actions Permalink
  • Avatar
    Jacqui

    I've shared the link above to the Google Play store. I'd recommend uninstalling the existing instance of Health Mate you have and reinstalling using the link I've added to my post above.

    If this still doesn't work, please reach out to our support team for more assistance.

    0
    Comment actions Permalink
  • Avatar
    tomcurry56

    I currently have 3 devices on my healtmate app. When trying to follow instructions to install steel hr I don't find the device selections. Do I need to delete and install the healthcare app to to be able to add the watch. Will I then have to go thru setup on my 3 current devices?

    0
    Comment actions Permalink
  • Avatar
    tomcurry56

    Healthmate

    0
    Comment actions Permalink
0

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.