I've got withings thermo.. i doesn't stop staying "go to thermo.withings.com". I did last update.. and nothings fixes my issue.
What can i do more?
- I've updated the thermo succesful to '1401'
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Same issue. Happened after a battery replacement and my Thermo is bricked. I’ve tried all the re-setup options and I get errors when I try to remove the device. The support from withings is terrible.
Update: finally found the customer service number, which is. It displaying correctly on Safari through the iPhone.
+1 (800) 961-5127I was able to get through and they solved my issue.
[1] Remove Thermo from Bluetooth devices through iPhone settings
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[2] Factory reset Thermo. Hold button until you see Select. Quickly press the button 6 times at the next phase (I think it says factory reset). Then quickly press the button 5 times at the next phase (I think it just said reset). Thermo will turn off.
[3] Delete and re-install the Thermo app. You will need to login again.
[3] Follow installation instructions per screen.
Hope you all have success. It worked here. Only downside is I have a fever. 🤒
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Followed these directions and reconnected. Now my thermo doesn’t respond to a button press; only the setup process comes on after holding the button down for a while.
This is so infuriating
I have my whole family battling fevers.
What a piece of garbageUPDATE: it wouldn’t respond to any button press so I took out the batteries and put them back in and it started responding again
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It’s not working for me. It turns off and then it turns on automatically giving the same error message to go to the website and when a try setup : connection unsucessful iphone can no longer to "thermo10". forget this device and pair it again. UPDATE: it wouldn’t respond to any button press so I took out the batteries and put them back in and it started responding again
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I have: 1. Factory Reset 2. Removed/Installed App 3. Replaced batteries -- dozens of time. I always get Connection Unsuccessful. I have contacted Website and not getting back specific instructions to resolve. I have the scales, the blood pressure monitor, and synched to Apple Watch and iPhone. This has been exceedingly frustrating. The batteries went dead and I replaced them and here I am hours and DAYS of frustration, plus went to store for new batteries assuming the new batterie at home had gone bad, etc. etc. etc. The system knows the Thermo is there. It just will not connect.
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Same issue here, My Thermo doesnt show up while search device.
factory reset comes on the screen when i follow the steps above. but when i pres 5 times the device turns off and on again.
After that i tried again but seems like nothing helps.
PS its a brand new device, received today.....
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So I have the same issue and tried the steps that carrig noted and still didn't work.
Here's my steps on my iPhone that made it work.
1. Made Sure my iPhone was up to date.
2. Remove The Thermo bluetooth pairing named "Thermo C6".
3. Deleted The Thermo App.
4. Factory Reset the Thermo via steps below
- Hold button until you see SETUP
- Pressed the button 6 times until I saw FACTORY RESET
- Pressed the button 5 times until it turned off
5. Installed The Thermo App from the App Store.
6. Login to my account and followed the steps.
- Selected the option I Don't Have a WIFI Network during the setup process
7. Turned the device on and no longer seeing the "go to thermo.withings.com"
8. Try to take temp > works.
This weirdly enough worked for me, only difference between carrig’s steps and mine was the exact steps I took above.
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