Trying to set up new steel HR. Get to the update watch point and all I get is unexpected error try again. Any help.
-
It took me three "install" attempts for my Steel HR Sport to complete downloading the update and ultimately finalize the install/setup of my new watch. I attempted the first two new watch installs/updates using my mobile carrier's connection; both of which failed. I then switched my mobile device to use my wifi and then the download completed. I would also recommend downloading the "Steel HR - Steel HR Sport User Guide" from the product support page. The User Guide describes the steps involved for setup of the new watch in much better detail than the (lack of) feedback given by the Withings mobile app during the setup process.
Hope that helps. Good luck!
-
I had the same issue, I went through the recommended process of having my phone forget the Bluetooth connection to the HR Sport, followed by resetting at least 15 times. I would then get an unexpected error message. Sometimes it got as far as 2% before crashing. Very frustrating, I was getting ready to send the watch back. I eventually called support, and we took the same exact steps again, and it installed/updated correctly. My guess is that they had to do something on their end, because my previous failed attempts followed the same exact steps.
Comments
5 comments
Please sign in to leave a comment.