Withings Body Cardio will not charge

Hi alancarter07

I have no answer to give you except contact the support? The problem seems very specific to you. Here is the form to contact them:

https://support.withings.com/hc/en-us/requests/new

Hope it helps!

Best regards

I am having the same problem 

Have the exact same problem too!

Same problem here too

Two days ago I replaced the battery of my scale, and now it works perfectly again!

It is quite simple to do (Google 'ifixit withings body cardio' for instructions on how to open it), and as long as you have access to a soldering iron, the replacement is a snap.

Make sure to disconnect, factory reset, and reconnect your scale to the app afterwards, and you should be good to go.

The battery, if you want to order it ahead of time, is 2100mAh 7.98Wh 3.8V, and appears to be a regular telephone battery.  The wires are soldered directly on the contact pads of the battery, which measures 63mm x 50mm x 5mm.

Personally, I chose a longer and flatter cell with protruding wires, and had to cut away some of the plastic casing in order to make it fit.  This is simple to do with an exacto knife, but you will most likely scratch the back of the glass, and this will show on the top of the scale unless you put some black electrician's tape on the scratches, which will make them disappear!

The issue behind this problem is most likely that we did not charge the scale in a long time, and that the scale's circuitry over-drained the LiPo battery to the point where it will no longer take a charge.  Why Withings did not put protection circuitry in place to avoid this issue on such an expensive product baffles me, but there it is...

Good luck!

I ended up fixing it myself with the details that alberto posted. Bought a 2100mAh Samsung battery on eBay (Samsung Galaxy S3 battery) for $8 and pulled the scale apart and soldered the new one in. Took about 15 minutes and working all good now.

Same problem for me. Screen just went black without any warning and the scale does not want to re-charge despite many attemps with different charges and usb cable.

Is there a customer support in Norway? Who to contact?

Same here, 2 years and it stopped charging... Reply from support was also the same - 25% discount, but not repair.

Here's a solution that worked for me (Thanks RB). My Body Cardio scale would not hold battery charge. I put it on charge overnight and still it wouldn't hold the charge the screen just showed 'Hello' then 'go.withings.com 1/4' then nothing.

I charged it for 10 mins then no charge for 5 mins then charged for 10 mins again and repeated this so in total I charged it for 10 mins 4 times, each time with a 5 min gap with no charge (55 mins in total). During this process sometimes it showed messages on the screen when I disconnected or reconnected the cable and sometimes it didn't. After doing this process of charging in bursts it showed the Hello message while not charging so I tried standing on it and it showed my weight although didn't associate the weight with me. I had to update the wifi settings to reconnect the scale to the app but now it is working as normal. 

I hope this works for you.

Samesies.

If you're out of warranty, you could, in theory replace the battery with basic soldering skills and a $20 iron.

This $8 battery is identical to the one in the scale: https://smile.amazon.com/gp/product/B0089VO7OM/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

iFixit has info to open the scale, but you just remove the four T-6 torx screws on the back and pry (there is really strong double-sided adhesive. Don't pull the back too far away as there are wires connecting the charging port to the main circuit board, though these can be carefully unplugged to give more room.

I'm not admitting to doing this on Withings' own forum, but all I'm saying is that if my scale used to be dead, it isn't anymore. I'm not looking forward to what is says though.

I did that. I bought the battery, soldering... Everything and it didn't work. I tested with a direct connection and in all tests it still shows the battery signal. I believe it is a motherboard issue.
I'm very disappointed with Withings. I had two scales from them and both lasted 2 years. Withings never more!

After sitting in my basement for 12 months while I contemplated doing the battery swap "hack" or tossing it out, I tried charging it one more time and it started working again. The one big difference this charge was that where I plugged it in was a higher voltage than the previous charging block I was using. The one that worked provides 5V 2.4A of power. Perhaps this was enough to bring the battery back to life? My recommendation is not to let the battery get to zero percent charge - this is when the issue began for my unit.