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Withings Body Cardio will not charge

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  • Avatar
    acepedro99

    Same problem here.. at least I reached 50% discount which is still ridiculous as it was my second scale from withings/nokia with problems. Previously I owned a WS-50 which had wrong readings. They gave me a discount and I bought the Body cardio which lasted like 2 years again. They offered me 50% discount. Sorry Withings but I can´t spend money with a scale every 2 years... specially a USD 180 scale.

     

    Below all the messages from the support:

     

    Melchor (Withings)

    Jan 24, 00:33 CET

    Hello Pedro,

    Thank you for your response.

    At this point, since the device has passed the warranty period, I can only offer a 50% discount.

    As much as I wanted to give you a replacement, please know that we only follow the warranty procedure.

    If you are interested to get the 50% discount, please let me know so I can set it up for you.

    Thank you and have a great day.

    Best regards,

    Melchor
    Customer Service | Withings

     

     

    am

    Jan 23, 02:35 CET

    Dear Melchor,
     
    I was out past weeks so sorry for my late reply.
    Thanks for the offer however this was the same deal I got when my first scale died two years after I bought it. This second scale also lasted close to 2 years. I can´t spend almost USD 100 every two years to remain loyal to the brand.
    It´s clear a manufacturer problem and a lot of clients are complaining about the same issue.
    I would expect a replacement for my scale. I have no problem to ship the broken one back but I don´t  believe it´s fair to pay for the third time for the same product in a 5 year window.
     
    Best regards,
    Pedro
     
     

     

     

    Melchor (Withings)

    Jan 6, 21:36 CET

    Hello Pedro,

    Thank you for your response.

    I have advised my supervisor about your feedback and I can now offer 50% coupon (plus free shipping) towards the purchase of a replacement on our website if you agree to ship the old unit back to us using a pre-paid label.

    Please let me know if you are interested in this offer.

    Looking forward to your response as I'm glad to help.

    Best regards,

    Melchor
    Customer Service | Withings

     

     

    am

    Jan 6, 16:27 CET

    Dear Melchor,
     
    I appreciate your offer however I´m really frustrated with Witihings/Nokia Health products.
     
    In 2014 I bought my first witihngs scale and it lasted around two years. One day it started to read the weight wrongly. O contacted the support provided me a 50% discount to buy a new scale. 
     
    I bought the Body Cardio which is USD 180 scale with a nice 50% discount however this new scale lasted again around two years and your offer me 25% discount for a new one. I can not spend USD 100 every 2 years for a scale. It´s not fair.
     
    I read a lot of reviews and customers complamning about the same battery issue that I experienced and it´s clear a manufacter problem and you should care more about your customers.
     
    I would like Witihings to reconsider how they deal with their mistakes and provide a better deal for me to remain a loyal customer to the brand.
     
    Kind regards,
     


     
     

     

     

    am

    Jan 5, 17:25 CET

    Dear Melchor,
     
    I appreciate your offer however I´m really frustrated with Witihings/Nokia Health products.
     
    In 2014 I bought my first witihngs scale and it lasted around two years. One day it started to read the weight wrongly. O contacted the support provided me a 50% discount to buy a new scale. 
     
    I bought the Body Cardio which is USD 180 scale with a nice 50% discount however this new scale lasted again around two years and your offer me 25% discount for a new one. I can not spend USD 100 every 2 years for a scale. It´s not fair.
     
    I read a lot of reviews and customers complamning about the same battery issue that I experienced and it´s clear a manufacter problem and you should care more about your customers.
     
    I would like Witihings to reconsider how they deal with their mistakes and provide a better deal for me to remain a loyal customer to the brand.
     
    Kind regards,
     
     
     
     
     

     

     

    Melchor (Withings)

    December 30, 2019, 19:30 CET

    Hello Pedro,

    Thank you for your response and information.

    After checking the diagnostic data, it appears that your Body Cardio is experiencing a hardware issue and will need to be exchanged. It shows also that it is already outside the one year manufacturer's warranty. In this case, I can offer a 25% coupon (plus free shipping) towards the purchase of a replacement on our website if you agree to ship the old unit back to us using a pre-paid label.

    Please let me know if you are interested in this offer.

    Looking forward to your response as I'm glad to help.

    Best regards,

    Melchor
    Customer Service | Withings

     

     

     

     

    Melchor (Withings)

    December 27, 2019, 19:52 CET

    Hello Pedro,

    Thank you for your response.

    In order for me to check what options are available for you, could you please attach a copy of the proof of purchase, as well as provide your full name and shipping address?

    Looking forward to your response as I'm glad to help.

    Best regards,

    Melchor
    Customer Service | Withings

     

     

    am

    December 26, 2019, 20:37 CET

     
    Hi Melchor, I have already tried different cables for an extended period of time without success. It still shows 0%.

    Best regards,
    Pedro

     

     

    Melchor (Withings)

    December 26, 2019, 20:30 CET

    Hello Pedro,

    Thank you for your response and information. I appreciate you for performing some troubleshooting steps ahead of time.  

    I understand that you have used multiple charges and cables to charge the device, could you please try charging the scale using a different micro-USB cable and plug the scale into a different USB port? Keep in mind that the scale must be charged for 5 full hours. Let me know if the scale now charges or if it remains at 0%.

    Let me know what happens so I can provide the next step to resolve this matter.

    Best regards,

    Melchor
    Customer Service | Withings

     

     

    am

    December 26, 2019, 03:39 CET

    Please find the answers below:
     
     
    Is the display doesn't show anything when you step on the scale?
      It shows 0% battery despite I had successfully charged it about a week or two ago.

    When the scale is connected to the charger, is it powering on?
      When I connect to the cable it shows 0% battery with a battery symbol with a strike.

    If the scale is powering on when connected to the charger, is the battery level increasing?
     It powers on as described above but then turns off the display.
     
     
    About 1 or 2 weeks ago I received the message that it had low battery, I successfully charged 100% and have been using since then until 2-3 days ago when I stepped in the scale showed 0% battery.
     
    Best regards,
    Pedro
     

     

     

    Melchor (Withings)

    December 26, 2019, 03:12 CET

    Hello,

    Thank you for contacting Withings Customer Support. I am sorry to hear that your Withings Body Cardio scale battery shows 0%. Let me further assist you with this.

    Before I look up into the warranty options, I would like to ask a couple of questions:

    Is the display doesn't show anything when you step on the scale?
    When the scale is connected to the charger, is it powering on?
    If the scale is powering on when connected to the charger, is the battery level increasing?

    Looking forward to your response.

    Thank you and have a great day.

    Best regards,

    Melchor
    Customer Service | Withings

     

     

    am

    December 25, 2019, 22:33 CET

    I have been experiencing issues with the battery. It says 0%, I used multiple charges and cables without been able to charge it. I use this scale almost everyday and this issue started suddenly.

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    m.d.johnson

    Same problem here. I'm getting in touch with them and will see how the UK consumer protection law applies.

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  • Avatar
    doug

    I am now having exactly this issue with a relatively new Body Cardio scale (two years old).  I am aware that I will be out of the warranty period, but I am amazed to see the large number of people who are all having this same issue.  It would appear that there is a significant manufacturing defect with this product.  How is Withings responding to this problem?  

    If you are not responding to this problem, why would customers feel confident about buying anything else from you?  

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    neffmc

    Samesies.

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    charlieo

    The crux of the problem is that the device was designed with an Old style cell phone battery. Rather than make it replaceable and socketed, they just soldered it in. The batteries are the wrong size and cheap. This isn’t the only Withings product with design flaws.

    Customer service is the worst. They won’t even acknowledge a defect. Nokia bought the company and then jettisoned it two years ago when the original owner got it back. C/S will offer you a “discount” if you buy a new replacement scale. The joke is that the “discounted” price is higher than the everyday price on Amazon. Ha ha ha.

    You can replace the battery yourself (as I did) but it takes some tinkering skill and patience.

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    neffmc

    If you're out of warranty, you could, in theory replace the battery with basic soldering skills and a $20 iron.

    This $8 battery is identical to the one in the scale: https://smile.amazon.com/gp/product/B0089VO7OM/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

    iFixit has info to open the scale, but you just remove the four T-6 torx screws on the back and pry (there is really strong double-sided adhesive. Don't pull the back too far away as there are wires connecting the charging port to the main circuit board, though these can be carefully unplugged to give more room.

    I'm not admitting to doing this on Withings' own forum, but all I'm saying is that if my scale used to be dead, it isn't anymore. I'm not looking forward to what is says though.

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    acepedro99

    I did that. I bought the battery, soldering... Everything and it didn't work. I tested with a direct connection and in all tests it still shows the battery signal. I believe it is a motherboard issue.
    I'm very disappointed with Withings. I had two scales from them and both lasted 2 years. Withings never more!

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    nickralph17

    Body cardio stopped working after minimal use as for other users.

    Battery does not charge or respond

    i have been trying to send it back to withings but they can't even send me a working link to print the returns label

    the company is a joke. the products are a joke and a rip off

    I've given up trying to deal with them - the scales is going in the bin

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    caloia

    After sitting in my basement for 12 months while I contemplated doing the battery swap "hack" or tossing it out, I tried charging it one more time and it started working again. The one big difference this charge was that where I plugged it in was a higher voltage than the previous charging block I was using. The one that worked provides 5V 2.4A of power. Perhaps this was enough to bring the battery back to life? My recommendation is not to let the battery get to zero percent charge - this is when the issue began for my unit.

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    thecanad

    The worst part here is the environmental impact. Most people will not buy a phone battery and try to solder it. Which means that most of these scales will end up in the bin.

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    aowpa

    I can't believe everybody has the same issue!  I just bought this one on May 2021, and is presenting the same issue!  I already tried different chargers and restart.  Nothings works. 

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