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App not syncing weight from Withings scale

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8 comments

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    biteaumaxime

    Hey ! Are you on iOS10? I have a similar behavior with my iPhone on iOS 10 and my Body Cardio in WiFi. I have to pull the timeline in order to make the measure appears. However, my friend using my scale too and who has an iPhone X on iOS12 doesn't need to do that.

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    stephencheyne

    i bought a hundred pound pulse on Christmas eve cant use it without health mate app

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    gah_iii

    I recently had a similar experience.  In my case, the app would not sync at all with the scale.  When I described the problem to customer service, they recommended I remove the batteries from the scale, wait 60 seconds, reinsert the batteries and try again.  This worked.  Seemed like such a simply fix I was surprised it was not on the support page.  That is why I'm providing this comment!

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    wilsoncherylc

    Mine is not that easy to open, and I am not going to take the back off, I will probably return this 

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    dave.richardson

    I have a separate issue in that the data sync to my online Nokia / Withings account from the scale works fine BUT the sync of my data back to apple health is entirely wrong (when requested) sending instead a data source packet containing a wrong  / random weight. I have deleted this packet in Apple Health and tried again and same result. Also tested this requested packet using a third party app and again the exact same result - the data stream being sent is wrong! What gives? This happened after the recent update of Health Mate. 

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    rpilon2

    withings scale stop uploading To the app iOS

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    juliehyland

    My scales are not syncing with my iPhone XS iOS13.6 but my weight is syncing with my partners iPhone XR iOS 13.4.1

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    swest47

    My scale will not transfer the weight to the app on my iPhone 12 iOS14.3. 

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