deleting a profile from my scale

barbara_maria_torre

January 24, 2019 23:42

Hi, how can we delete a profile from our family scale? We have deleted the profile on mywhitings and we have disocciated "all other accounts" from our mywhitings scale page, but when we use the scale it still appears the name of that deleted profile on the scale screen. What shall we do? Thar profile doesn't exist anymore and we don't want to see that name when the scale asks to choose among multiple profile names. Thanks for your help!

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Lucille

February 26, 2019 15:59
Hello,

You did exactly the right thing. Deleting the user from your profile and dissociating the scale from all other accounts are the steps to follow as explained in this thread.

If you can still see the name on the scale, maybe one of the steps didn't go well. Do not hesitate to contact our customer support team here who will be happy to assist.
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inescastelltort

March 21, 2019 15:23
I can't delete my "My Witthings" account, and my weight keeps appearing on the scale I no longer use, so someone else has to see my weight. How can I stop it?
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elevenlaca

November 03, 2019 10:28
Unfortunately, I still have the problem. how do I solve the problem?
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s.helen.davis

May 05, 2020 04:00
I am having this problem as well.
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