Full reset to fabric doesn't work.

Hi drema,

I think it should be closer to 10 seconds than 5 seconds. Does the activity mode trigger when you do a long press? If not, maybe you should contact support. If it does trigger, maybe you should try a long press until the screen changes from the usual activity chronometer/time screen into a new screen with some info of the watch. Then you should be able to push the button until finding the factory reset screen

Hope it helps.

Best regards

After a very long button press it shows "AFFICHARGE SORTIE" 

And after that I can do nothing

Well, I have no idea what that screen is. The factory reset screen should be reinit. Usine.
Maybe you should try asking the support. Or maybe someone else had the same problem? Did you dissociate the watch with previous account? It should not change much but it is advised to dissociate it.

It is French for Display Exit :) I think it means your watch is in demonstration mode, if you go back to that screen and do a long press, then 5 short press, after that the watch should be able to be installed.

Yes, It seems in demo mode.

But the problem is:

1. I  press button for a long time

2. I got "afficharge sortie"

3. I press  5 times on the button (shortly)

5. and nothing :(

Can you please confirm that those actions are correct or I missed something?

After step 2, "afficharge sortie", press and hold the button, and there should be a quick animation. You'd have to do this before you start the five short presses.

After the short animation, then press the button five times. There should be a number counting down on the screen with each press. Then the watch should go through a reboot. I hope that it works this time!

I am having the same issue and cannot exit the demo mode. Watch just goes back to scrolling through the screens on its own.

Is there some way to power off the watch completely and restart?