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Problem Pulse HR

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    Jacqui

    @jbryant and @t.w.purdy - Please continue to work with our customer service team to resolve the issue you have with your Pulse HR. 

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  • Avatar
    t.w.purdy

    Hi, I have the same problem and have been very disappointed with the response: 

    Withings: "Upon review, your Pulse HR needs to be replaced. While the warranty of the watch does not cover physical damage, I can offer you a 25% discount, as well as free shipping, on a replacement watch. If you are interested in this, we will issue you a pre-paid label so that you can send back the old watch. Once the watch has been shipped back, we can issue you the 25% off coupon. Let me know if you are interested in this and I can get it set up for you."

    This is completely unacceptable. I would actually like a refund rather than a replacement after this experience. 

     

     

     

     

     

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  • Avatar
    withings

    I bought my daughter a Pulse HR for Christmas. She's a solicitor and only has light usage. It started coming apart in January and has now completely separated at the strap.

    I also need to know how to contact the support team to return this, but there is no info on this site.

    Please help.

    Thank you, Mark

     

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    nedfest99

    I have just had the same issue.. The quality of the band attachment at each end was cracking and then has completely broken. Have requested support.

    The only contact numbers I can find are here for UK:

    Phone number: 0 (800) 044 3844

    Support ID (Dynamic code that allows us to help you more quickly by phone) : 371517

    Hours of Operation: Monday through Friday, 9 am - 6:30 pm

    If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.

    Disclaimer: Toll free call and assistance. Calls placed from outside of the United Kingdom may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.

     

    We'll see how it goes

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    bertm

    I have same issue with the band adjustment.  Broke off with major incident. Can it be switched?  O really like the monitoring but not happy it broke.  

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    ginomilani

    I just had the same problem, move was purchased Feb 11 2019 and appears to be a known issue. My question is why are these still bring shipped if the issue is known?

    https://www.google.com/amp/s/www.techradar.com/amp/news/some-withings-pulse-hr-fitness-trackers-are-prone-to-crack-but-you-can-get-yours-replaced

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    mikkelnoe

    Yes - It's still an issue.. I'm on my THIRD pulse HR... Got the last one in april... Now it's broken again :-(

    Customer support wont issue refund - only useless 'upgrade' to HR Steel

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