My brand new pulse HR broke I need to speak to customer service and cannot find a phone number anywhere
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@jbryant and @t.w.purdy - Please continue to work with our customer service team to resolve the issue you have with your Pulse HR.
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Hi, I have the same problem and have been very disappointed with the response:
Withings: "Upon review, your Pulse HR needs to be replaced. While the warranty of the watch does not cover physical damage, I can offer you a 25% discount, as well as free shipping, on a replacement watch. If you are interested in this, we will issue you a pre-paid label so that you can send back the old watch. Once the watch has been shipped back, we can issue you the 25% off coupon. Let me know if you are interested in this and I can get it set up for you."
This is completely unacceptable. I would actually like a refund rather than a replacement after this experience.
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I bought my daughter a Pulse HR for Christmas. She's a solicitor and only has light usage. It started coming apart in January and has now completely separated at the strap.
I also need to know how to contact the support team to return this, but there is no info on this site.
Please help.
Thank you, Mark
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I have just had the same issue.. The quality of the band attachment at each end was cracking and then has completely broken. Have requested support.
The only contact numbers I can find are here for UK:
Phone number: 0 (800) 044 3844
Support ID (Dynamic code that allows us to help you more quickly by phone) : 371517
Hours of Operation: Monday through Friday, 9 am - 6:30 pm
If you are unable to reach us by phone, please use the ‘Send us an email’ button to send an email instead.
Disclaimer: Toll free call and assistance. Calls placed from outside of the United Kingdom may be subject to long distance fees. All phone calls may be monitored and/or recorded for quality purposes.
We'll see how it goes
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I just had the same problem, move was purchased Feb 11 2019 and appears to be a known issue. My question is why are these still bring shipped if the issue is known?
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