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Pinned: Linking Health Mate with FitBit

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86 comments

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  • Official comment
    Avatar
    Jacqui

    Update Feb 25, 2019

    An outage between the two services was resolved today. Please accept our apologies for the inconvenience.

    If you encounter an error message, please clear the Browsing Data (including cache and cookies) in your browser and try to link once again.

    =====

    Update Feb 12, 2019

    Hello,

    Thank you very much for your patience. I am pleased to announce that as of today, the integration between Withings and Fitbit is fixed. Weight data can now be imported.

    If you have previously unlinked your account, you should now be able to link it again by going here and following the steps : https://www.fitbit.com/weight/withings

    ETA: If you encounter an error message, please clear the cache and cookies in your browser and try to link once again.

    =====

    Update Feb 4, 2019

    Hello everyone,

    We have identified that the previous link between Fitbit and Withings was using a legacy API that will no longer be maintained. Withings have reached out to partners using this legacy API, such as in Fitbit’s case, to encourage them to update to our latest API, and as users have been reporting issues with their connection.

    As mentioned before, we are working on our side to resolve this issue by encouraging the API update that should fix the connection issue. We continue to value our customers choice to share their data with partner apps, and hope that we can come to a resolution for everyone soon.

    =====

    We are currently in touch with the Fitbit API team to fix the connection issue but have not come to a resolution yet.

    This thread will be updated when everything is working again, but I don't have an estimate to share of when that will be at this time.

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  • Avatar
    jgarland007

    Apparently both Fitbit and Withings updated their APIs in the last part of 2018 and data integration was accidentally or intentionally affected. The Fitbit forum is pretty active on this issue. With a lot of techy and angry comments . Both companies say they are working to fix it

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  • Avatar
    jgarland007

    I have the same issue except I am still getting withings data to my Fitbit app but I cannot import Fitbit data to health mate.

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  • Avatar
    richard.tisdall

    No Withings data on my Fitbit for me since Tuesday, I did see a banner somewhere on the Withings site stating the API link was broken but now I can't find it. The last time this happened it took weeks to resolve

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  • Avatar
    richard.tisdall

    Update - if I use the Fitbit tool at https://www.fitbit.com/weight/withings to try a manual import I get the following. Guess we'll just have to hurry up and wait!

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    iaing80

    same issue.. :(

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    abtripp

    same issue

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    jleasurecoke

    same issue

     

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    djleahy22

    Appears we have an official comment.

    1
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    rosemary.janisch

    Fitbit and MFP not syncing with Withings :(

    1
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    abby311

    Same issue... I wouldn't have purchased this scale if it didn't specifically claim to connect to the Fitbit app.  

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    mail2.frank.velten

    Same issue… wtf

    2
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  • Avatar
    aliwal

    Same issue with a different integration partner (VidaOne) - worked fine on Tuesday, but on Wednesday it couldn't access my Withings data. 

    Relinking the accounts allowed me to select a user after logging in (so VidaOne was able to log in/communicate with Withings) but after that, I got an error when I clicked my 'download data' link.

    Basically, the exact same issue as Fitbit users.  (However, because my VidaOne software is old, Withings is refusing to look into for me. Nice show of not accepting responsibility.)

    Hopefully the Fitbit fix will also allow my software to resume auto downloads too.

     

    EDITED:  TODAY (06-02-2019) my sofware is syncing again, so all fixed by Withings - thanks, guys.

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    halimamichelle

    Same issue here. waiting for a fix. 

    1
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    2be4god.dp

    Same issue. (I was working up untill Feb.4th, that was the last time my data moved over.) Awaiting the update. 

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    twokatmew

    I noticed my Withings to Fitbit sync was broken on Friday, Feb. 1. It had been a while since I last weighed myself. Last time with a successful sync was Monday, January 14. Hoping they get it fixed soon. 

    I doubt Fitbit is all that concerned. After all, they want us to use the Fitbit scale. Grrr.

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  • Avatar
    iaing80

    @Jacqui 

    Can we get an update, please?

    • What's the latest on this issue?
    • When will this be corrected?  

    Starting look at the Fitbit scales...

     

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  • Avatar
    Jacqui

    I've posted an update in the pinned Official Comment above.

    0
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    lancelai5

    Come on Nokia! Your app required a complete uninstall and reinstall to sync with you've own app. Now you say there is no resolution in sight with fitbit? In last 4 years I bought 4 scales and video monitor. The reputation damage this is having means I will never buy Withings or Nokia again.

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    walt_dickerson

    Looks like we can do nothing more than "weight" (wait).

    Hope this gets fixed soon. Fitbit has better graphs. At least the healthmate App works.

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    iaing80

    Would suggest hassling Fitbit also.

    I have DM'd them on Twitter with the pinned post but they are in no rush to assist. 

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    twokatmew

    Of course not. Fitbit wants us to buy their scale. 😡

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    iaing80

    As a work around I suggest IFTTT.
    I created a recipe to update Fitbit with my weight when I log an entry in Withings. Ran this morning just fine.

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    neilc

    I just installed IFTTT from the AppStore and installed the Withings to ifit connection. Weighed myself and it worked perfectly. thanks IainG80

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    jleasurecoke

    Mine works after the Fitbit update yesterday for IOS!

    1
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    twokatmew

    Interesting. I just ran Fitbit's wizard to sync with Withings, but it still fails with the "unknown status code" error. I haven't tried IFTTT to sync. I'm trying out FitnessSyncer.

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    2be4god.dp

    My Fitbit info is working ( syncing) as of this morning! Thanks :) 

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    rosemary.janisch

    Same error message here @twokatmew

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    richard.tisdall

    Mine has started syncing with Fitbit again this morning!

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