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Steps count not accurate

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    rclamy63

    I just bought the Withings Steel HR Sport Smartwatch (40mm), downloaded HealthMate to my Google Pixel phone, and also noticed an approx -5000 step count difference from previous smart / fitness watches. Several reviews of Withings on Amazon say the company is not responsive with customer support. Please post any feedback on how to resolve and I'll do the same.! 

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    mrswiles

    I am having issues with steps registering... I jogged for 151 minutes which it detected, however I apparently only took just over 6000 steps. I know this is wrong. I jogged for over 7 kilometres. Please help.

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    diana

    I am in a cardiac rehab program after open heart surgery for valve repair. I'm tracking my time on each piece of equipment, but app does not track steps. Google fit always shows more steps than Healthmate, but healthmate is the app that links to my online medical records for dr to see. Needs more accuracy. Also, on dashboard, i can't figure out what an arrow pointing downward to the right, or upward to the left, is supposed to mean. Fat mass up a little but arrow points downward?? What is the explanation for the arrows?

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    pbailliestrong

    I get the same problem.  I have just bought a Nokia Steel and it is recording far lower number of steps than I really do.

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    kayelennon

    Just bought a Withings. The step count is nothing like my old Fitbit

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    jayujace

    Hello, my Steel HR is pretty new but I experimented a bit to check its tracking, so I tested the recorded distance while having bluetooth disabled and compared with the phones result.

    In my experience the measured distance is pretty accurate, i.e. if an activity is started when you move more than 2 minutes. Or you can just start an activity manually.

    For a walk of ~900m my phone (Google Fit) was claiming a distance of 1,1km meanwhile the Steal HR measured 0,93. Though the number of steps seams a bit strange some times (maybe due to different step sizes) the overall distance matches pretty close.

    Some forums and websites claim that Garmin and Fitbit tracker way overestimate steps, which I can imagine since people probably feel better if they achieve 'more steps' and reach their daily activity goals. Or maybe it simply depends on the walking style how 'good' the steps are measured and different devices (implementing different algorithms) may work better for other persons.

     

    Steps which are not recognized that well:

    1. If you have some item in your hand and no activity is started the steps are likely not detected. Even if an activity is started and you walk very slow while holding something some steps may not be accounted for. (Probably because your pulse is not increasing by much such that it may fall back to connected GPS for the measurement)
    2. Short walks (less than 2min so no activity is started), i.e. walking through your house is only recognized if you swing your arm quite much or walk a bit faster. 

    This may be a technical limitation in order to ignore arbitrary arm movements i.e. since your pulse probably doesn't change much if you walk slowly/relaxed, still maybe one could improve the distinction of sleigh walking movements  and (likely faster) standard arm movements to grab or lift things.

     

    Note: if you use the Google FIt app their is an issue that (non activity related) steps only get transferred with a specific configuration setup, for details see https://support.withings.com/hc/de/community/posts/360033368834--SOLVED-BUG-Google-Fit-Integration-is-not-exporting-recorded-steps 

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    lmalcott2002

    I think people would like it much better if it sensed movement rather than arm swing. Lots of steps in a grocery store but if you are pushing a cart, withings doesnt notice. Everything else is awesome - just wish it counted ALL the steps in a day.

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    kayelennon

    Pushing a wheelchair, shopping with a trolley or carrying shopping bags and nothing counts!

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    pbailliestrong

    I agree with previous comments that steps are not registered unless your arms are free to swing. If you carry shopping or push something, nothing counts. I find this very frustrating and not representative of the exercise that I am doing.

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    diana

    Withings...REALLY? You have no option for this obviously huge flaw? A fitness tracker that many customers are unhappy with about it's step count accuracy? A pedometer app counted 12,243 steps for me yesterday, since it was in my cargo pants leg pocket, since I'm not THAT flexible, i doubt seriously that it was counting false movements "such as brushing my teeth", as was suggested in another response from your rep. My Motive ring tracker, which uses a combination of heartrate, GPS location, and movement, tracked 13,808, but withings health mate? Only 4,585, about 50% of my "goal". Your customers are begging you you to do something about this inaccuracy! What are you going to do? Because it sounds like many of us may move on to another brand. I hear the Garmin watch is way more accurate, albeit pricier, but thinking folks don't like paying for something that doesn't do what it claims.

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    diana

    Correction, Motiv ring tracked 11,626 steps, google fit reported the 13,808. In any case, each of these trackings recorded approximately 3x the amount tracked in Withings Steel HR. That's beyond inaccurate, it's basically worthless information.

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    jansen.herwig

    Got my move ECG  and after one week i had the same amount of steps in one week as before in one day with my Fitbit Ionic. Today I tried both watches on the same arm. Guess what?  2444 steps on my move ECG  9123 steps on my fitbit. 

    Result my new one week old move ECG back in my draw and the Ionic Fitbit back on..  withings waste of money....

     

     

     

     

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    kimara.sharpe

    My steel HR is recording about 1/3 the steps I am doing. Very disappointed.

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    brucemor42

    My Pulse HR records only 40 - 50% of steps, depending on distance walked. While it looks strange, I wear my old fitbit on same arm for accurate count. Additionally, I was sold a metric watch but I'm in the US.  Can't they get anything right?

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    rb1974

    I've noticed a fairly significant drop off in step count with the Steel HR Sport compared to my Withings Pulse, which I used to wear on my belt.  And as others have said, forget steps counting if you're pushing a grocery cart.  My weekly trip for groceries used to get me 2500+ steps. Yesterday the first time using the Steel watch and it was 800 steps.  Also, although I was warned about step counting on an elliptical with stationary arms, I really think it should be able to pick up your movement.  Even with arms stationary, they are not completely still.  Your whole body is moving and I would think a step counter should be able to pick up that rhythm. So it seems that the arm swing is what's triggering a step.  I guess I'll have to wear multiple step counters now? (haha)

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    jevans331

    I recently received a Withings Steel HR Sport to replace my aging Fitbit One.  While it seems to do a fine job of counting steps when I go for a walk, it struggles to count 60% of the steps counted by my Fitbit One in the course of my everyday activities.

    Perhaps my Fitbit One over counts but by nearly 70%?  I find myself more inclined to trust a hip worn tracker over a wrist-based tracker, especially when I can walk from one end of my house to the other without the Withings counting more than a few steps.

    Very disappointing for an otherwise excellent watch.

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    derekhollenbeck

    I was really excited to move on from my Fitbit One to a tracker I can wear and use at work or the gym or going out.  I was excited until I started using it.  I know my Fitbit One is on point with it's step count.  Day One: Hr Steel Sport 12,612 steps vs FitBit One 30,367 (out and about all day plus 2 hrs of basketball and another Elliptical workout later).  Day Two: HR Steel Sport 3,887 steps vs Fitbit One 13,292 steps.  Day Three (today at 4:15pm) so far: HR Steel 5,310 vs Fitbit One 9,348.

    These step counts are so far off.  If it was off by 10% I could deal with it.  But to be less than half the total steps is simply not acceptable.  I will be returning this device and moving on to another device that is not Withings.  This is terrible!

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    a4girl

    I’m having exactly the same problem. My Steel HR is giving me 50-60% step accuracy. I’ve tried turning on GPS to give it location accuracy when I run or go on walks. There’s no difference, still grossly inaccurate on both steps and distance.
    It’s disappointing. I get so many compliments on the look of the watch, but looks like I need to go back to my ugly iWatch.
    I’m really surprised that Withings hasn’t responded to anyone’s comments here. Unacceptable.

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