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Body Cardio has stopped working

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    alejandro.x

    I would try pressing and holding the button for just over 20 seconds to restart it in case it's frozen.

    It's also possible that the charging cable you are using is damaged which could explain why it doesn't charge. Try charging it with a different cable and see if that helps. 

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    gregory.bally

    Same here for me. Very disappointing.

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    antony.iorio

    It's not the damned charging cable, it's the bad soldering on the small board where the  USB socket is mounted inside the device. I identified the part that was responsible, it was actually a manufacturing defect!!!!! (infact bad soldering from their supplier in China!!!) from a component that likely cost less than 50 cents. So you'd think they'd show me some love for identifying a problem with the quality control? Not at all.

    I told Withings what I found, they passed on the details to their engineering team, escalated it, and all I ended up with was refusal to replace the part. This resulted in me not being able to charge the battery as it's where the bad solder occurs on the USB socket. I ended up bypassing it, but I have no means of replacing the board  unfortunately, and Withings has left me high and dry. All I got was "have an ice day". I have to actually remove the battery to charge it now, which is a really annoying process. SO despite what "Chris" said in his response, I dont have a satisfactory solution.

    I would NEVER buy another product from Withings ever again, absolute garbage product support.

    Expensive scale, shoddy soldering, likely to fail within a year or two, and no way to repair it. These idiots should RECALL the scale, bcs it's clear so many of them are failing.

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    antony.iorio


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    antony.iorio

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    meiandynet

    I ended up with a 50% discount on a new scale if i want. But all i want is the one i have to be repaired!! I would never buy another withings scale. At that price it is ridiculous there is no way to repair that crap!

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    bharathnazareth

    This solution works 100 percent. Charge the device for about three hours as the battery must be totally drained. Disassociate the product from app and remove from Bluetooth under devices.

    Press the button on the side of the scale for 15 seconds until the display turns to hello , keep the button pressed on  the scale until the factory reset gauge fills. The scale's screen will display the word "Factory", confirming the reset. At this time, you can start the installation process for the Withings Body Cardio.

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    sljumper3000-withings

    I do have the exact same problem. Customer support offered me 25% discount on a new scale, which is absurd. There is no way I will spend a penny on any of their defective products. I used this product for less than 2 years and now does not work anymore. Instead of repairing, replacing, or refunding it, I have to buy another scale, which will last for one year or even less, before it stops working. Believe me when I say that some canned food stay longer than your rubbish product. Shame on you!! 

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    antony.iorio

    Their bastard business practices should be illegal. Will never buy one of their trash products again.

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