krzyzak PL

mhilse

February 23, 2019 15:27

Hello. I have a problem with my device. After doing the reset, only the HELO sign appears and then it is shown to him.withings.com.After some time, the big CROSS and that's all. Can not start. Does anyone know what could have happened?

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Claire F.

February 25, 2019 14:02
Hi!

The X means the Pulse Hr is already connected to your phone via Bluetooth. To solve the issue and complete the installation process could you please open the Bluetooth settings of your phone and "forget" / "disconnect" the tracker?

It might be useful to restart your smartphone too. Then simply follow the set up process as explained here: https://support.withings.com/hc/articles/360011184554.

Please also make sure your smartphone is compatible with Pulse HR. The list of all devices can be found on this page:
https://support.withings.com/hc/en-us/articles/360011207753
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mhilse

February 25, 2019 15:33

Thank you for your response. I will try further but I do not want to open this page

https://support.withings.com/hc/articles/360011184554.

Because the phone is compatible huawei p10 lite

mhilse

February 25, 2019 16:32
Ok, I've done it. Thank you for your help :)
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