choose language

Deutsch Français 日本語 简体中文

krzyzak PL




Post is closed for comments.

  • Official comment
    Claire F.


    The X means the Pulse Hr is already connected to your phone via Bluetooth. To solve the issue and complete the installation process could you please open the Bluetooth settings of your phone and "forget" / "disconnect" the tracker?

    It might be useful to restart your smartphone too. Then simply follow the set up process as explained here:

    Please also make sure your smartphone is compatible with Pulse HR. The list of all devices can be found on this page:

    Comment actions Permalink
  • Avatar
    Thank you for your response. I will try further but I do not want to open this page
    Because the phone is compatible huawei p10 lite
    Comment actions Permalink
  • Avatar

    Ok, I've done it. Thank you for your help :)

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.