krzyzak PL

mhilse

February 23, 2019 15:27

Hello. I have a problem with my device. After doing the reset, only the HELO sign appears and then it is shown to him.withings.com.After some time, the big CROSS and that's all. Can not start. Does anyone know what could have happened?

Comments

3 comments

Please sign in to leave a comment.

Claire F.

February 25, 2019 14:02
Hi!

The X means the Pulse Hr is already connected to your phone via Bluetooth. To solve the issue and complete the installation process could you please open the Bluetooth settings of your phone and "forget" / "disconnect" the tracker?

It might be useful to restart your smartphone too. Then simply follow the set up process as explained here: https://support.withings.com/hc/articles/360011184554.

Please also make sure your smartphone is compatible with Pulse HR. The list of all devices can be found on this page:
https://support.withings.com/hc/en-us/articles/360011207753
0

Comment actions Permalink

mhilse

February 25, 2019 15:33

Thank you for your response. I will try further but I do not want to open this page

https://support.withings.com/hc/articles/360011184554.

Because the phone is compatible huawei p10 lite

mhilse

February 25, 2019 16:32
Ok, I've done it. Thank you for your help :)
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree