choose language

Deutsch Français 日本語 简体中文

Body Cardio stopped syncing

1

Comments

7 comments

Please sign in to leave a comment.

  • Official comment
    Avatar
    Jason

    Have you checked the battery level of your scale?  If the battery level isn't too low and this issue continues after you reconfigured the scale, please contact our Support team for assistance.

    Comment actions Permalink
  • Avatar
    kenemans

    I had exactly the same issue since the end of last year /January 19. It didn't sync with the app anymore. Battery needed to be charged every week for a few weeks, but now it doesn't charge at all.

     

    1
    Comment actions Permalink
  • Avatar
    rlocker

    My scale stopped syncing 10 days ago

    1
    Comment actions Permalink
  • Avatar
    ashley.diffey

    Same here, scale stopped syncing about a month ago. Have done a factory reset, reconnected wifi, uninstalled and reinstalled app. No success.

    1
    Comment actions Permalink
  • Avatar
    fritz.kahler

    My scale stopped syncing after I installed new batteries - followed all procedures correctly. Please help

    0
    Comment actions Permalink
  • Avatar
    sebbehebbe

    Hey everyone, I got the same problem again after I charging my scale. It worked fine for a couple of months, but now it's back to square one. I will make sure to let everyone know not to buy anything from this company, they obviously do not care about making solid products.

    0
    Comment actions Permalink
  • Avatar
    Ichigo

    Try to reconfigure the scale. I found this article on their website https://support.withings.com/hc/articles/219914548 it helped me before.

    0
    Comment actions Permalink
1

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.