Hello!
I've been using my body cardio scale for about 6 months. It has worked great. I went away during christmas and when I came back in the middle of january the battery was depleted. I recharged the scale and ever since it does not sync weigh ins. Everything looks correct, my app finds the scale, the scale shows my name when I'm weighing in. It just doesn't sync the weight. That's it!
Before I give up and assume it is broken, I thought I'd give it a shot and try to see if there's anyone who has an idea here.
I removed the scale from my account, then connected it again. Also removed it from bluetooth and then reconnected it again. The scale and phone tells me everything is connected, but it doesn't work.
I use iOS, the latest version as of currently: 12.1.4 and my scale has the version number 1751.
Best regards,
Sebastian
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Official comment
Hello,
If your Body Cardio has stopped sending data into your Health Mate account, I invite you to first check this article:
- Body Cardio - No data is synced with my account. What should I do?
Also make sure that:
1) The battery level is above 15%. If it’s not, charge the scale for 5 hours.
2) No measurements are synced as unassigned measurements (this can happen when a user is not recognized by the scale). If that’s the case, this article will tell you how to retrieve them. Note that you may need to repeat the process 2 or 3 times in order for the changes to sync and for the scale to begin to recognize you.
3) If you’re in Bluetooth, Bluetooth is turned on on your phone and your phone is placed near the scale (10 feet/3 meters).
4) If you’re in Wi-Fi, the scale is not too far from the router. For that, place your Body Cardio within 10 feet/3 meters of your router. If your data is now synced, it means your scale needs to be place nearer from the router. If the measurements still do not transfer, reboot your router by unplugging its power cable for 60 seconds, plugging it back in, and waiting 60 seconds. Then, reconfigure the scale (see this article).
If the situation persists, you may need to reconfigure your scale. Note that, before, you should dissociate your Body Cardio from your Health Mate account. For that, open the app and go to Devices > Body Cardio > Dissociate this product. After, if the connection is in Bluetooth, go to the Bluetooth devices of your phone and “forget” the scale. You can now follow this article.
If your Body Cardio still won’t send the data to Health Mate, you can reboot your scale by pressing and holding the button on the right side of the scale for 20 seconds. Wait 30 seconds and then weigh yourself again.
If needed, you can also perform a factory reset of the scale. For that:
1) Dissociate the scale from Health Mate and “forget” it from your Bluetooth devices (as explained above).
2) Hold the button on the side of the scale for 8 seconds and then release it. You will see a menu with an arrow and three options: mac, upgrade, reset.
3) Tap the button until the arrow is on “reset”.
4) The scale will now reset. You can install it again.
I hope I was able to help you. If your data still doesn’t sync, please reach out to us via email by clicking on https://within.gs/help.
Have a nice day,
Armelle, Withings Customer Service
Comment actions -
Try to reconfigure the scale. I found this article on their website https://support.withings.com/hc/articles/219914548 it helped me before.
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