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Body Cardio stopped syncing

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sebbehebbe
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Hello!

I've been using my body cardio scale for about 6 months. It has worked great. I went away during christmas and when I came back in the middle of january the battery was depleted. I recharged the scale and ever since it does not sync weigh ins. Everything looks correct, my app finds the scale, the scale shows my name when I'm weighing in. It just doesn't sync the weight. That's it!

Before I give up and assume it is broken, I thought I'd give it a shot and try to see if there's anyone who has an idea here.

I removed the scale from my account, then connected it again. Also removed it from bluetooth and then reconnected it again. The scale and phone tells me everything is connected, but it doesn't work.

I use iOS, the latest version as of currently: 12.1.4 and my scale has the version number 1751.

Best regards,
Sebastian

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    Jason

    Have you checked the battery level of your scale?  If the battery level isn't too low and this issue continues after you reconfigured the scale, please contact our Support team for assistance.

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    kenemans
    • Edited

    I had exactly the same issue since the end of last year /January 19. It didn't sync with the app anymore. Battery needed to be charged every week for a few weeks, but now it doesn't charge at all.

     

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    rlocker

    My scale stopped syncing 10 days ago

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    ashley.diffey

    Same here, scale stopped syncing about a month ago. Have done a factory reset, reconnected wifi, uninstalled and reinstalled app. No success.

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    fritz.kahler

    My scale stopped syncing after I installed new batteries - followed all procedures correctly. Please help

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    sebbehebbe

    Hey everyone, I got the same problem again after I charging my scale. It worked fine for a couple of months, but now it's back to square one. I will make sure to let everyone know not to buy anything from this company, they obviously do not care about making solid products.

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    Ichigo

    Try to reconfigure the scale. I found this article on their website https://support.withings.com/hc/articles/219914548 it helped me before.

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