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The reset button is not working

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    Mélanie L.

    Hi Robert,

    I am sorry to hear of the trouble that you are experiencing with your Body Cardio.

    Could you please press and hold the button on the side of the scale for a full 20 seconds? If you do not hear or feel the button 'click' when you press it, please contact our Customer Support here. We will be happy to help!

    Have a great weekend!

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    robert

    Hi Melanie, thank you for your comment. The scale now does “reset” and than it gives “ factory”. After that it stops. What should i do ?

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    Mélanie L.

    Thank you for your answer, Robert!

    Could you please now reinstall your scale? You will find below a link to an article which explains the process:

    https://support.withings.com/hc/en-us/articles/219914548

    If you have any questions, feel free to contact our Customer Support here.

    Have a nice day!

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    jayapalindulata

    I bought this blood pressure cuff about 2 months ago.  Today I had to put in new batteries it not working.  Please refund my money.  It does not work  

    Indulata Jayapal

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