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Health Mate is using battery

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    marknicholls1962

    Do you have the watch set to receive alerts such as text messages etc? If so, the watch will be connected to the phone via ble. The Bluetooth connection WILL drain the battery as would any other Bluetooth device such as headphones etc but being ble (Bluetooth low energy) the drain should be minimal. Unless you are constantly tracking activities in which case the watch battery will drain too

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    ddmorton

    Hi, thanks for your response. No I specifically disabled the notifications for the phone in the app. I agree that I would expect that to drain the battery but I wouldn't expect it to constantly trigger the Android battery use notification. What's strange is when I look closer the notice still says 0% battery usage while in the background. If that's the case I really don't understand why the notification is being triggered.

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    Alvaro

    Hello, 

    Thank you for reaching out to us with this very interesting piece of feedback, we would certainly like to look into this more in-depth. Do not hesitate to reach out to our Support team at contact-sup@withings.com, we will be more than happy to look into it. 

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    dinesh.nadarajah

    I have the same issue. I got two Steel HRs (one for me and the Mrs.). The health mate app on both our phones drains the battery on the phone fast. We both come from the Fitbit world and have had similar functioning products (Fitbit Charge 2 HR with notifications, etc.) but never experienced this kind of phone battery drainage. Looks like the app may need to optimized for Bluetooth performance on Android. We have uninstalled the app from our phones now and have installed it on a tablet that we sync once a day. Would like to reinstall after the issue has been addressed.

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    marknicholls1962

    Do you have the watch constantly paired to the phone? For example, if you were tracking an activity for a long period of time, that would cause a big drain of battery.

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    dinesh.nadarajah

    No. I do not track activity or heart rate continuously. Only while exercising and too for about 30 mins a day. Even notifications, I have tuned-off all notifications except Phone and SMS. So I am not sure whats going on. The app is flagged by the system as using excess battery. It may seem the app is trying sync to the watch on a regular basis.

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    ddmorton

    Recently my phone (Moto z3) updated to Android 9 and I no longer experience this constant alert. Also to be clear I also never noticed that the battery was actually being used excessively. It seemed to be a false positive notification. When I checked the detailed battery use history the Health Mate app was never listed.

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    eobeirn

    I second there comments. Recently started using my Steel HR again and phone battery depleting about twice as fast. Will see what impact disabling notifications has.

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    laqroix

    Hi, im experiencing exactly the same problem. Thing is that health mate is preventing phone from going to sleep (battery graph shows that phone is always in active mode) only if i stop the app manually phone goes to sleep, but notifications in that case wont work too. Another interesting fact is that greenify app is reportingg health mate as not hibernating automaticaly because of listening to notifications. Hopefuly this issue will be resolved quicly because my phone is dying twice as fast because of that

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    hvanwalbeek

    I'm using  the BPM Connect and since I'm using Helath Mate the battery of my Motorola Phone reaches low level very quick.

    It seems the bluetooth conncection keeps on searching. With my Garmin or other device  I don't have bluetooth problems. I have to stop manually Healt Mate. I only need the bluetooth connection when I'm using the BPM, not the rest of the day.

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