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Won’t set up!




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  • Official comment

    If your scale was previously paired with your mobile device, you may need to "forget" it from your Bluetooth Settings in order to reconfigure it.  To do so, go to the Bluetooth Settings of your mobile device, select the small icon to the right of the scale and select the option to Forget or Remove the device.  This should allow you to reconfigure the scale:

    If the issue persists, after forgetting it, please contact our Support team directly for further assistance.

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    I tried this step before and it worked.Try to remove the scale from the Bluetooth settings of your phone and Dissociate it from the app. Reboot your phone and try to reconfigure the scale and it will connect right away.

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