choose language

Deutsch Français 日本語 简体中文

App step count less than watch says

0

Comments

3 comments

Please sign in to leave a comment.

  • Avatar
    sophieloening

    I have the same problem. My steel HR shows much more steps than the app does after synchronizing and I am sure that the step count of the watch is the right one. The bar chart seems do be more accurate :(

    0
    Comment actions Permalink
  • Avatar
    sophieloening

    I have the same problem. My steel HR shows much more steps than the app does after synchronizing and I am sure that the step count of the watch is the right one. The bar chart seems do be more accurate :(

    0
    Comment actions Permalink
  • Avatar
    john.connerat

    Same problem. I’ve had the watch for years and the app and watch had the same count for most of that time. My issue started a few weeks or maybe a little longer (early 2019). Presumably bad code in app update. (iOS)

    0
    Comment actions Permalink
0

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.