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Steel - will not connect to any other phone

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    Claire F.

    Have you double checked the watch is not paired in the Bluetooth settings of the original phone?

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    romantumins

    My watch (Withings Activite Steel) stopped working completely (with my phone Huawei P20) even though it is charged ( for checking i changed a battery).

    The application shows that the phone is connected, but the steps are not synchronized. Everytime app shows me 0 steps. Don`t shows me a sleep time.

     

    When will the problem be fixed?

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    Ichigo

    I recommend that you update the Privacy settings of your phone to give Health Mate permission to connect via Bluetooth. If the issue persists, you may contact them directly at https://within.gs/t/4253ef9f so they can further assist you.     

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