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Health mate fails to synchronize

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    g.m.zaluski

    Mine hasn’t synced since this Thursday.

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    NotoriousWTH

    Hi, 

    I also had the same issue with my HR a few months ago, when I reached out to their customer support, they told me to try a factory reset and reinstall it to my account. After doing that, I was able to sync my steps. If that doesn't work, I would suggest emailing their customer support. 

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    msierra

    On 7 July stopped syncing. Started again on 11 July . Missed the four longest day I have walked. Can I recover the straps?

     

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    stefan.igersheim

    Since the last update the synchronisation between Samsung Health and Healthmate is not working.
    Samsung shows i.e. 7000 steps done, but Health Mate stops counting.
    I can even see the distribution during the day, but Healt Mate says it's only 6 steps.

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