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Vanishing Sleep

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marknicholls1962
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Sleep data has been randomly lost from my timeline. The issue has happened to my partner too.
We both check sleep daily and compare details and suddenly this morning, massive chunks of sleep info is missing. This affects right back to October last year!!!! So now, not only are we unable to join the sleep smarter program even though the problem has been going on for months but now we can't even rely on our sleep being recorded reliably!
I love WITHINGS but this is really beyond a joke. If we both didn't have around £250 of withings gear, I'd be off to fitbit!
Really really disappointed!

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    marknicholls1962

    Some months now only have 4 or 5 days data. Absolutely gutted!!!!

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    thomasbarrell2

    I've also go this problem. Months of data gone from 2018

    0
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    adoidge

    Much of my sleep data dissappeared today also.

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    adoidge
    • Edited

    Problem resolved I checked the sleep data in the on line web interface and it was all there. As directed I logged out of the app and logged back in and all the information has come back again.

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    robert.eastman

    I had part of my sleep cycle does not show up in the app.  It stated I had 4 hours of sleep when I actually had 8 hours an now the app shows no sleep cycle.

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    penni.kyte

    I’ve had part of my sleep cycle missing.

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