Not properly tracking weight

poholl

March 20, 2019 10:59

I’ve had my scales for several years. They’ve always worked properly. Within the past few weeks my weight and other family members’ weight is all over the place. I’ve done the most recent update as well as reset. It still has a mind of it’s own. Is it time to junk it? My expectation for a product of this caliber would definitely be a longer life. Thanks for any suggestions!

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jason

March 20, 2019 11:35
Before junking it, try deleting the App and then downloading and signing in again. My scale also was jumping around in weight, also constantly (as l watched) changing the measurement format from KG to pounds and back again. So far it now seems to be working again. I’m on an iPhone.
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poholl

March 20, 2019 13:04
Thank you! I tried that so we’ll see this week!
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Ichigo

October 18, 2019 19:01

Edited
You can try to remove the batteries for 60 seconds and reinsert them. It works everytime for me.
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