choose language

Deutsch Français 日本語 简体中文

Health Mate no longer feeding weight to Apple Health app

7

Comments

12 comments

Please sign in to leave a comment.

  • Official comment
    Avatar
    Chris

    UPDATE: August 28, 2020

     

    Hi all,

     

    Syncing issues between Apple Health and Health Mate have been fixed in Health Mate iOS 5.0 Please update your app to benefit from the bug fix! :) 

     

    Happy posting,

    Chris 

    Comment actions Permalink
  • Avatar
    benjamin.grundy

    Same issue here. Did the latest update break it?

    1
    Comment actions Permalink
  • Avatar
    tetsugaku

    No idea what happened or why - I got my daughter to jump on and register a new weight with a new person - and it started working again. Pretty crappy syncing TBH

    0
    Comment actions Permalink
  • Avatar
    n1mie

    It doesn't even have 'write' data as an option for weight ...

    2
    Comment actions Permalink
  • Avatar
    maurizio.spagliardi

    same here, it stopped sending weight measurements to apple health. It's a very bad situation because I'm diabetic and it's very important for me to send my weight to my doctor.

    1
    Comment actions Permalink
  • Avatar
    louisamaskell

    I've just bought a Withings scale, and frustrated that the Health Mate app doesn't write to Apple Health. I called Apple, and it's Withings that have removed the write access... I bought Withings based on the integration with Apple being superior to FitBit Aria, so I'm really disappointed. I'm sure others have too, but I have submitted a support request, so if I hear anything, I'll feedback here :) 

    2
    Comment actions Permalink
  • Avatar
    kgfdecker

    Mine was writing weight to Health app until I deleted and reinstalled it yesterday. No weight listed under write permissions, only read! Not helpful, needless to say!

    3
    Comment actions Permalink
  • Avatar
    louisamaskell

    I spoke to Withings and Apple, the permissions need to be set in Apple Health. Go to Sources, Health Mate and there’s the Write Data! Can confirm this works 😁

    1
    Comment actions Permalink
  • Avatar
    eliduke

    Try this in Health Mate

    profile -> apps -> click Health, then I allowed it to write all data.

    Now when I go back to the Health App, Health Mate shows up as a source to both read and write weight data.

    Maybe this will help me.   Since ios13 and watchos6 my workouts seem to have been earning me less calories for the same minutes and heart rate.  We'll see tomorrow since I now have data for my weight.   I suspect that data got lost with watchos6.

    2
    Comment actions Permalink
  • Avatar
    ruthgnewton

    I’m having similar issues. Health hasn’t read weight from Healthmate sine 31st January. I’ve tried everything. Anyone have any ideas how to get the info to sync again? Thanks.

    0
    Comment actions Permalink
  • Avatar
    greg_craig

    Same problem, stopped syncing dec 28, 2019. Checked everything and all settings and dashboard fine

    0
    Comment actions Permalink
  • Avatar
    whleunga

    Same problem with my devices. It is very disappointing.

    1
    Comment actions Permalink
7

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.