Calibrating the hands

I solved the problem of incorrect position of the time markers by improving the alignment from set-up

I also just got the Steel HR Sport, also not able to get the hands coordinated. Digital is correct, hands show 4 hr 20 min difference. Going into set up I change the hands then they adjust on their own to a different time. Not able to correct.

I set both clock hands to 12:00, then the other dial to 100 and the phone set both digital and hands to the correct time.  I did not set the clock hands to the time it is now.

Hello Support,

does anyone is reading this post? I also have an issue with hands that are showing 4 hours behind the correct time. I performed set time procedure 4 times. Help!!!

Bogdan

My steels hour hand not moving even when trying to calibrate it! It’s seems to be stuck pointing to the number 4 the other seems to move as normal and the digital clock displays the correct time. It’s fully charged so should I be taking back to John Lewis?

I have the same problem, digital clock displays the correct time but  the hour hand dont move. Should i sent it to repair?

I solved the problem of incorrect position of the time markers by improving the alignment from set-up. In SETUP HEALTH MATE App for CALIBRATING THE HANDS you must pay attention when set 12:00 on the smartphone and take a look on the same time on the watch to controlling that hand is in correct position: 12:00 on the APP and 12:00 on the watch.

Well, thanks Stefanorenzi, but in my case your solution dont work

Instructions say to navigate to Set the Time in Settings. However, there is no Set the Time option in Settings.

I fixed the wrong hour hand (but correct digital time) problem by resetting the watch and reinstall in Health Mate.