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Calibrating the hands

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    stefanorenzi

    I solved the problem of incorrect position of the time markers by improving the alignment from set-up

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    jimdog38

    I also just got the Steel HR Sport, also not able to get the hands coordinated. Digital is correct, hands show 4 hr 20 min difference. Going into set up I change the hands then they adjust on their own to a different time. Not able to correct.

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    jimdog38

    I set both clock hands to 12:00, then the other dial to 100 and the phone set both digital and hands to the correct time.  I did not set the clock hands to the time it is now.

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    bolonowak

    Hello Support,

    does anyone is reading this post? I also have an issue with hands that are showing 4 hours behind the correct time. I performed set time procedure 4 times. Help!!!

    Bogdan

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    daddypappa

    My steels hour hand not moving even when trying to calibrate it! It’s seems to be stuck pointing to the number 4 the other seems to move as normal and the digital clock displays the correct time. It’s fully charged so should I be taking back to John Lewis?

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    almudenabb

    I have the same problem, digital clock displays the correct time but  the hour hand dont move. Should i sent it to repair?

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    stefanorenzi

    I solved the problem of incorrect position of the time markers by improving the alignment from set-up. In SETUP HEALTH MATE App for CALIBRATING THE HANDS you must pay attention when set 12:00 on the smartphone and take a look on the same time on the watch to controlling that hand is in correct position: 12:00 on the APP and 12:00 on the watch.

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    almudenabb

    Well, thanks Stefanorenzi, but in my case your solution dont work

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    ravedice

    Instructions say to navigate to Set the Time in Settings. However, there is no Set the Time option in Settings.

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    connieym

    I fixed the wrong hour hand (but correct digital time) problem by resetting the watch and reinstall in Health Mate.

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    janet

    Same thing here - wrong hour hand but correct digital time.  I reset the watch and reinstalled Health Mate - actually rebooted my iphone as well.  Can't figure how to get back in to re-calibrate and the watch won't reset, won't communicate with the app.

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    connieym

    Janet - it happened again for me but this time I managed to fix it simply by going to My Devices in Health Mate and choose Set the Time. It let me recalibrate that way without reinstalling.

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    janet

    Thanks for the post, Connie.  When I go to Devices in the Health Mate app, the only choices are to see a listing of the devices that I can purchase or install a device.  When I go through the steps to install a device, it gets stuck when looking for the watch.  Says it can't find it.  I'm not seeing anything that says "My devices" or "set time."  Any ideas?

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    connieym

    Janet, looks like your phone couldn't detect your watch. Have you checked out the troubleshooting for installing your device? https://support.withings.com/hc/en-us/articles/226956528-I-m-having-issues-installing-my-Steel-HR-Steel-HR-Sport-What-should-I-do-

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    hansolekrebslange

    Same problem. But only a difference of 2 minutes between hands and digital watch

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