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Please use heart rate to estimate calories burned!

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    kenneyjo

    Agreed!! The calories burned on my Steel HR are way different than what I used to get on my Fitbit. The main reason I’m thinking of going back to Fitbit!

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    09dgceph

    Any chance someone from Withings can chime in here?

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    lisa.polster

    I have the exact same problem! I do jumping fitness, wich is a 1 hour, high intensity workout and my heart rate is constantly over 160. My max is at ~ 190 at times. And it literally shows me 224 burned calories in one hour!! Wtf? On the other hand it also shows me I burned 240 calories going for a 60 minute, casual walk. This can't be true. Defenitely thinking about buying a fitness tracker from a different brand, because what do I want with a fitness tracker, that doesn't work right. Also the total calories burned on my watch at the end of the day are a lot higher than on the health mate app - in the app it seems way too low. For example on a day where I walk 15.000 steps + workout for 1 hour It tells me I burned 1.700 calories in total for the day. That doesn't seem realistic to me. Please someone from withings give us a statement to all of that!

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    aliwal

    I agree, I am here to find out why my Apple watch tells me I burned 1620 cals and Heath Mate says 1395.  As the only Withings product I used is the scale, where on earth is it getting the figure 1395?  It is linked with MFP, but where MFP tells me I still had 100 cals, HM web site tells me I consumed 125 cals too many - yet the HM app also told me I was in calorie credit.  This whole thing has my head spinning!

    Oh, and just because I am already here - the HM app crashes every time I try to flick through the Remaing Calories from the Dashboard...

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    gastout

    Echoing above. Is there someway to adjust calories burned that carries forward for future workouts? I use machines at gym and get a totally different (much more) calories burned than my Pulse HR records. Each time I exercise I edit calories burned in the HM App. But editing does not fix for next time. Thanx.

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    nataliaprata

    I totally agree! The calorie count on this watch seems to be way off and completely independent from heart rate. What good is it to have a 24/7 HR watch if it can’t use that for more accurate calorie counting? Please update that on your software!
    I can’t wear this watch to the gym or recommend it to anyone if it keeps getting the calories wrong. And it’s just silly because it’s such a great watch otherwise!
    Please fix it Withings!

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    maria.e.rogers89

    I am in the exact same scenario when comparing my workouts to my partner who has the Apple Watch he burns so many more calories to me! At first I put it down to fitness levels or him being male etc. But when I went online to calculate calories burnt based on a workout for 30’minutes average heart rate 154 it says 260 well my watch said I only burnt 94! I am calorie counting and I find this really frustrating! I just want some answers is this just an estimate and if so what is it based on because it clearly cannot be heart rate! Tempted to purchase a totally different brand of watch!

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    09dgceph

    Yes, please Withings, give us an update! Clearly this is an issue for many users.

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    tommyshaw47

    EDIT: For reference to the below, I have just completed a 60 minute intense weights session and the watch recorded 3 CALORIES. 3! What a joke.

     

    Agreed. The whole reason I purchased the Steel HR Sport was because it has all of the same calorie tracking claims as accurate trackers such as Apple Watch, Garmin and FitBit but with a sleeker everyday look. Except not to use the heart rate monitor to track calories basically makes the sensor redundant and a waste of battery.

    I forfeited having unlimited information on my wrist in lieu of a device which looks sleek and offers accurate calorie tracking, but I may as well have bought a completely analogue watch.

     

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    amie.reynolds

    Has anyone had any joy receiving an adequate response from Withings??

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    09dgceph

    Sadly no. I try periodically to contact support, but they always just respond from a script without actually addressing the issue. I have asked to speak to someone on the development team, but no luck. Please, Withings, help us out.

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    tommyshaw47

    In the end, I returned my watch under warranty, stating it was “not fit for it’s advertised purpose” and bought a Garmin Vivomove HR instead. Withings’ direct competition is cheaper and actually works well enough to give information which isn’t so inaccurate it’s basically redundant like the Withings.

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    subs

    Adding a post here in the hopes that Withings will respond. Very disappointing to find that the hr data isn't used for anything but plotting a graph... I expect better, and for the price tag I don't think it's unreasonable. A response to your customers is the least that you could do.

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    broderick.hee

    This seems like an essential feature! Hope we get a response from support

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    ile_kononen

    I got totally fed up with waiting for an update or other solution to this problem. I purchased the new Honor Magic Watch 2. What a difference with accuracy! Calorie consumption during workouts is in line with Suunto and Polar computers, so I believe it is quite good. Using the famous Firstbeat technology, it also gives you VO2 Max and apparently even SpO2  (blood oxygen saturation) is coming later. On top of that such goodies as GPS, barometer, all kinds of messages, phone calls from the watch, etc. Two weeks with one charge, one week with always-on-display. Only for 199 euro (209 USD). Good riddance, Withings, and your crappy support and customer service!

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