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Cannot track activity

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    jencharls878

    How long have you been pressing the button on your watch? I found this article https://support.withings.com/hc/en-us/articles/227731067-Steel-HR-Steel-HR-Sport-Tracking-my-heart-rate in starting the workout mode. I hope this helps.

     

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    taniaheikal

    When I changed my phone my health mate app froze and doesn’t track my activity anymore although I have successfully activated activity tracking and did all synchronization possible . I even went to the Apple store and the guy in charge was puzzled and couldn’t help me further . The app says activity tracking successfully activated and until now I have zero steps on my tracker for 4 days !

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