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Sleep Smarter Program

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    Alvaro

    Hello Mark, 

    We certainly understand your frustration given the inconvenience that the issue with the wellness programs has been for our users. Since it is evident that you are a loyal user of our products and services, we would like to work with you in resolving the situation as best as we can. If possible, could you please respond to one of your cases and refer to this message? 

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    jon612d

    Dear Alvaro,

    In all seriousness in regards to Mark's comment, your Better Body and Sleep Smarter programs have not functioned for nearly 3 months now.  To constantly respond with "We are aware and working on the problem" is fine during the first 48 hours, but after 3 months it is down right insulting.  I agree with Mark, you should just delete the programs at this point.  They worked fine last fall, so what ever caused them to stop working should be pretty simple to fix.  It appears your company is not interested in fixing them, or actually isn't really working on fixing them.  That is what is insulting.  3 MONTHS is a very long time to solve this issue.  I am frustrated and could feel Mark's frustration in that post.  These watches are wonderful but they don't cost $20 they cost nearly $200.  We as customers expect better from Withings.  Thanks for reading.

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    marknicholls1962

    Hi alvaro,

    In the link above you will see one of the blanket standard replies that I receive whenever I ask about "sleep smarter". As I said, it's just like an automated reply! I'm sick of being told you are aware of the problem already! You have told me that in each message! You have also told me and others that you are working on the fix and that you will update me as soon as you find a resolution!

    what really bugs me (apart from a major feature of the app being broken) is that you guys can't even be bothered to pen a personalised response to queries but just post that same message again and again! It's like a broken record!

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    powerpufflolly

    Agree with both these statements. These products are not cheap so any downtime to features will of course cause frustrations. Maybe tell your users what the problem you are facing is and why it is taking so long, this may assist with our ever decreasing patience. A tactic that the London Underground adopted when a tube was held at a station, they told the passengers why (usually a light signal- of course) but the information stops the tut-ing, the building anger and frustration of just being ignored. Will help with your customer churn as by the looks of some of these posts your customers are leaving.

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    marknicholls1962

    Hi alvaro. I've deleted all of the messages regarding case numbers and to be honest I've kinda given up on the sleep smarter program. I've closed it on my app and won't bother with it until I get an email telling me that it's up and running again.

    Hopefully that will happen PRIOR to my sleep mat arriving!!!

    I've decided to concentrate on what the app can do very well instead of focussing on the one fly in the ointment!!!

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    withings

    Dear Alvaro (or other colleague), do you happen to have any updates on this matter? The program is still not accessible and I still receive the message that the program “stepped away”. Kindest regards, Fernao Beenkens

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    Ichigo

    I heard that they're going to replace the Sleep Smarter with a new in-app program which they called Health-Coach. 

    Check this link https://tinyurl.com/y2ymqpru if you want to be the first to know about the launch date of this program.

     

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    2020

    I want to track my sleep. I need sleep and it's affecting my health. Would appreciate when "Sleep Smarter" program comes back.

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