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    marknicholls1962

    Is your app Android?

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    kathy.lammas

    Yes it is - i reset the watch and it seems to have worked, and only lost that particular day's data

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    marknicholls1962

    Thanks for letting me know Kathy. I'm glad you sorted it. I too have had that issue on my Android device and so has my partner. (It's happened with pop, steel, steel HR AND my HR sport so I guess you could say we are fairly savvy regarding Withings devices.
    I discovered the underlying cause after several months frustration and the problem is caused by not closing the app after use. So, if the issue rears its ugly head again try the following before resorting to factory reset.
    After EVERY TIME you use the app make sure that you exit by tapping the three lines at the bottom of your Android device and swiping left to close. Usually, we all have loads of apps running simultaneously and by swiping in this way, not only will your watch and any other ble devices sync quicker every time but your phone will run faster too as it's performing less operations simultaneously! If you swipe your apps in this way, they still run in the background so connectivity isn't lost.
    My final tip is if you have set your Withings app to show connectivity on your device (this is a PHONE setting and NOT a Withings one and so is found in your devices settings and not in the Withings app, you should see a little heart in the top left of your screen. This tells you that your device is connected to your phone. Next time you want to access the app, do it by tapping in the heart instead of opening the app in the usual way.
    If you do just these two things, I'm certain your problem with data loss won't occur again.
    Hope this helps!

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