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Scale continually changes weight unit

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  • Official comment
    Avatar
    Armelle

    Hello, 

     

    If your Smart Body Analyzer keeps changing its weight unit and if it is placed on a carpet, please move it to a hard floor. It is possible that the carpet presses on the buttons on the bottom of the scale.

     

    If your scale is already on hard floor, please try these steps:

    1) If the connection is in Bluetooth, “forget” your scale from the Bluetooth devices of your phone.

    2) Dissociate the device from Health Mate. For that, please open Health Mate and go to “Devices”. Under your scale, you will see “Dissociate this product”.

    3) Delete Health Mate. 

    4) Reboot your phone.

    5) Download Health Mate again.

    6) Perform a factory reset of your Smart Body Analyzer. For that: 

    1. Remove one of the batteries for 30 seconds and then reinsert it.
    2. Wait for the "check mark" to appear and then press and hold both buttons on the bottom of the scale simultaneously until you see the word "factory" appear (it may be necessary to hold both buttons for up to 30 seconds before 'factory' is displayed).

    7) Reconfigure the scale. This article here will help you. 

     

    If the scale is still changing the weight units, I invite you to reach out to us via https://within.gs/help.

     

    Happy posting, 

     

    Armelle, Withings Customer Service

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    jason

    Mine was doing the same until recently (its now slowed up), it ate through new batteries in a couple of weeks. Try taking the batteries out for a few minutes then putting them back in.  I suspect its the App that has recent updates (I'm on an iPhone) and is pinging the Scale for new data, but that's just a guess. If Withings cared about these older units they would answer, perhaps I'll be surprised. 

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    andrew610

    i have this problem too!

     

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    nsdias

    Same problem here! Out of nothing, the scale just starts cycling through the weight units, non-stop. Unable to use the scale and batteries dead in a few days. Please help, Withings!

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    spokojny

    I have this same problem with WS-50. I choose kg, but scale still changes to lb on it's own. It's very annoying and I think that occurs regardless of the battery level. My scale is up to date, of course, and is used by three users, if it matters - all of them define kg in their applications.

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    joeydix

    Same here. I hate this scale. it's so frustrating that it won't stay on pounds setting. I've been in front of it and watched it light up and change on its own with no one or anything touching it.

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    jtgordon

    Ummm...this posts shows as answered...really?  It seems like the answer was "Do the thing you know how to do with the button on the bottom, and if that doesn't work, restart the loop where we ignore you and send you to this thread again."  Do better Withings.  Seriously.  

    I have a a problem where the scale ONLY reports in KG, this is after months and months of the thing not working at all.  No button presses and holds of the unit button, no reboots, no software updates fixes it, it only shows KG.

    I'll ask again, since you have ignored my emails:  How do I fix this problem?

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    jonathan

    Had mine start doing the same in 2014. Got so sick with it, I ended up switching to a FitBit Aria since I had a Fitbit Fitness tracker. Now that i'm on a Apple Watch, I thought i would give it another go since fitbit still won't integrate with apple health.

    It seems that this button going faulty with the WS50, but have also seen posts on the WS30. Does anyone know how to open the unit and if it's worth trying to clean the sensor?  Really not wanting to have to pay for a new unit when it seems to be a design flaw and also the WS50 already does everything

    Maybe i'll even try to find the receipt and try to get the unit replaced under Australian Consumer Law....

    Shame that WIthings/Nokia doesn't seem to want to comment or support their older model devices. Do the newer models even have the same feature set as the WS50 with the CO2 readings?

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    peter.derop

    Same problem here :

    Scale randomly switches to St or Pounds..

    And then you really have to poke the switch button for quite a bit to have it light up and change the units.

    Also, it lights up regularly, probably for its own entertainment, to display all of the stuff it can do.

    Peter

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    spokojny

    My weight is used directly on the floor. After finishing the measurement, I put it on the shelf. There is no possibility of accidental contact with the buttons. The units change automatically, irrespective of the position of the scale. I brush my teeth and see in the mirror how it begins to change units :/

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    cameronbic

    Add another voice to the choir; I have the same issue, and having seen the level of support Withings offers for its products, I will not be buying anything else with the Withings name. I sincerely hope this company folds. You make a sub-par product and refuse to support it; it's what you deserve.

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    tgsplano

    I truly truly hate this scale. I struggle with throwing it out because I paid so damn much for the stupid thing.  That said, I was recharging batteries and left the scale without batteries for about 5 hours and it no longer cycles through different weight units. Replacing batteries immediately after removal did not resolve issue. This happened by luck. The bad news, it won't sync to the app now.  Maybe this will work for someone.

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    mikko

    Same here! Withings please do respond and report this bug already so it will get fixed. At least give some sort of a reply to this thread.

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    spokojny
     
    Unfortunately, it looks as if our scales were devices that were supposed to break after a few years of use. I don't know how else to explain the lack of technical support (ignoring our messages) with a simple software problem that can be resolved by, for example, restoring an earlier version of firmware. This was not what I expected when choosing the Withings system :(
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    chuck.kovac

    Our WS-50 has been fine for years, now in the past month it's toggling from LBS to KG on it's own as described. It's on a tile floor and undisturbed except when stood upon. Yesterday I caught it light up and switch to KG. I switched it back then today it red in KG again. I switched it back, and a minute later it began displaying room CO2 over and over....  This is frustrating!

     withings.com @...  This thread says "Answered" but the issue isn't solved.  Please offer up a true solution not just "push the button to change modes". If I need a new scale please offer a discount code or replace this one.

    I just pulled the batteries as another customer Jason suggested. I re-installed the batteries after 15 minutes and now it *seems* okay. I'll report back in a week or so.

    UPDATE ---- One week later after pulling the batteries for 15 minutes... It is operating normally still!!! Just wanted to share.

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    stuart.bennett

    Sitting on the throne I have just watched mine do it three times. Ha. Only upside is I never know if I have lost or gained cos the previous measurements are in a different scale. I won't be sticking with withings either. Shame they won't fix it.

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    brian.cardinale

    I have been having the same problem for the past several months too.  I have tried to do a full reset of the device, remove the batteries overnight, install new batteries, reset the wi-fi connection, etc.  The problem of random weight units continue to be an issue.  An extremely frustrating part of this whole thing is that the weight selection "button" on the bottom is unresponsive.  Pressing or holding repeatedly does nothing and then all of a sudden it decides to show the weight selection options.  I have countless times reset the device to track my preferred weight units but every time I go back to weigh myself it switches to another setting.  The app remains stable and continues to track in the correct units.  Has anyone had any luck with disassembly and cleaning?  If it is dust this may fix the delayed button responses.  If the problem is with moisture than that is just a huge fail on Withings part as most scales are placed in a high humidity bathroom.  Very annoying overall and disappointing as these scales are by no means inexpensive.

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    pablo.delahorra

    Same issue here. The scale changes to a different unit every couple of days. It is frustrating to change to Kg every time. 

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    shabandos

    Withings! Fix it already, goddamit! Set it to kg but keeps changing to lbs and stones, whatever tf that is. It looks bad enough in kgs, I don’t need a heart attack reading a >2x value in the morning.

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    rtjstevens

    Exactly the same here. Annoying. Have contacted Withings but yet to get a response.

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    was1986

    I have had the same problem for over 3 years now, regardless of battery percentage. No obvious way to fix it other than reseting the units every time...

    For casual use, the scale apparently does not seem to store the units locally.

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    wesmaris

    My scale, after 4 years of flawless service, is now giving me weight, a blame screen then a split screen thar blinks alternating left with a caricature of my left foot then my right foot. This is with fresh new batteries. Please help. Otherwise, It’s destined for the trash. 

    Any ideas ?

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    vlad.bolovan

    Guys after 3-4 months of being subscribed to this topic I have lost all hope and bought a fitbit aria.

     

    I find it disgusting that apple endorses these products. How is it even possible for so many people to complain about a bug that can be easily fixed and get exactly 0 response.

     

     

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    michaelsparkydavis

    I've checked in on this thread (and older ones that were the same) over the past couple years (bought the scale in 2016, problem started within a couple months).  The issue is not a software one, as it relates to condensation buildup.  Putting an air and moisture tight seal over the battery compartment helps it last several months longer (moisture must still get in elsewhere, or my gap isn't tight).  That's also why the guy who waited days before putting new batteries in likely had more success as the internals dried out.  At least this is what I've gathered from the various forums that have popped up on this over the years.

    My question is has the design been changed on the new ones yet?  I've been waiting to upgrade (and currently just ignore the scale periodically checking the weight through the app) but don't want to drop the money on a new scale that will have the same issue.  

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    wendys.jungle

    Shabandos - lbs and stones is UK (pre decimalization). My scales are set to that. Once or twice a month they reset themselves to lbs. That's not so much of a  problem but this is:

    When I set them back to lbs//stones the weight reading is up by 4 or 5 libs. Now I know I can't put on that much in 24 hours. Next day or later in the same day it's gone back down again.

    Does anyone else have this?

     
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    james.bury

    Mine does exactly the above, as outlined by Brian Cardinale. The scale stays in the same place on a hard tiled floor, nothing is accidentally pressing the buttons, yet I’ve seen it light up on its own and scroll through the different weight units and reset to something else. Then the button won’t respond. It’s so frustrating. I think it’s very poor that Withings won’t provide a satisfactory explanation or solution.

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    thomas.hampe

    Same problem here. Started a couple months ago. Would change units on its own. Extremely frustrating, especially by the lack of response from withings

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    terryranson

    I see a lot of posts for this. mine does it all the time. randomly comes on and changes weight. eats the battery right up by turning it's own light on and changing units. 

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    marian.satko

    Hey Withings Support! I have the same problem. Have Unpaired from iPhone, deleted and dissociated from my account, re-installed, did factory reset and still bad. Frankly this crappy and faulty device you should pay high attention to this forum! It keeps constantly changing the unit to LB or ST instead of KG that I set up approx 100 times. Obviously no avail. People are complaining looong months off simple update and you dare to be silent? 

    Can someone propose a good weight scale instead?

    Thx

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    de_baltz

    I believe I bought the scale in 2014. I think it started doing this after about two months of use. I attributed it to being moved and dragged along the floor because I store under the sink. Now it’s every other time I weigh myself that I have to pick it up and hit the button several times for it to even register that I’m touching it. Sometimes it works sometimes it doesn’t. I think this thing cost me €200 at the time. I don’t really want to change because I have over five years worth of body measurement readings in the app. Wethings need to get on top of this!

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