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Steps lost

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griff.ferrell
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I took a walk today and got about 2500 steps. My steel HR activity meter showed this on the watch face. About an hour later I looked and the Steel HR is showing 582 steps???

It never synced so these steps have been lost.

This happened several days ago, but the app had synced and recorded the almost 11,000 steps when the Steel HR "reset" to several hundred steps

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    mscearce

    I’m having a similar problem. In the morning I had 1300 steps and after lunch 1000. How did I lose steps? Walking backwards?

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    jencharls878

    Have you performed a reset on your watch. Usually, the data will be lost when resetting the watch. Mine does not do that unless I reset the watch. You need to get help with this from the support. You can contact them at https://support.withings.com/hc/en-us/requests/new. 

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    martin

    I’m having the same issue, first started to notice this happening around this previous Monday. Yesterday I was able to catch it happening when I did a sync and it dropped the number of steps during that sync. I have not opened a ticket yet as I’m travelling at the moment. latest iOS on am XS, firmware current as is the health mate app.

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    kimbizee

    I have noticed the same with 'losing' steps.  Also noticed on my iPhone the Health app has more steps counted than my watch.  Please advise a solution.

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    picklecrd

    Anyone find a solution? I had steps disappear too. Fitbit allows manual step entry, i am supprised if Withings cant

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