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Steps lost

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    mscearce

    I’m having a similar problem. In the morning I had 1300 steps and after lunch 1000. How did I lose steps? Walking backwards?

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    jencharls878

    Have you performed a reset on your watch. Usually, the data will be lost when resetting the watch. Mine does not do that unless I reset the watch. You need to get help with this from the support. You can contact them at https://support.withings.com/hc/en-us/requests/new

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    martin

    I’m having the same issue, first started to notice this happening around this previous Monday. Yesterday I was able to catch it happening when I did a sync and it dropped the number of steps during that sync. I have not opened a ticket yet as I’m travelling at the moment. latest iOS on am XS, firmware current as is the health mate app.

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    kimbizee

    I have noticed the same with 'losing' steps.  Also noticed on my iPhone the Health app has more steps counted than my watch.  Please advise a solution.

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    picklecrd

    Anyone find a solution? I had steps disappear too. Fitbit allows manual step entry, i am supprised if Withings cant

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