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Weight data not syncing

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    jason

    There have been at least one App update (on iOS anyway..assume similar for Android), have you checked in the App for any changes, heart rate may be now turned off?  Via the app:   Device ==> Screens customization

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    Ichigo

    I found an article on their website about what to do when your data is not syncing to the account and it helped a lot. Here's the link https://tinyurl.com/y6kupzht try it!

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    tgsplano

    I may have just resolved this with mine.  I removed all apps that sync data with the healthmate app except the apple health app.  I had to log into apple health to change settings there.  I had weight selected for healthmate to read data as well as write.  I changed it to only write data and removed its ability to read data.  When I went back to healthmate, data had synced.  It could be coincidence, but I feel this was the issue.

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    palmerga

    My WS-50 also stopped syncing as of the end of Feb.  I’ve tried all the procedures (changed batteries, reset modem, reinstalled device, etc.) 

    I have to believe that there was an issue with the last Healthmate app update has a glitch that is preventing linking iPhone to the scale. Specifically, the “select an accessory” screen fails to bring up the WS-50, even though it is connected via Bluetooth to the iPhone. 

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    vegardo

    Hi, had the same issue and for me it was solved by connecting it to a 2,4 GHz WiFi. I had this issue since I changed router to triband setup. Now it connects to a secure 2,4ghz guest network I setup and the data is now syncing like before.

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