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Weight data was syncing until end of March. Weight data was still tracking weight trends on scale. I have reset the comms link and the scale is now syncing heart rate but not weight? Heart rate is showing up on both the web and the app, but no weight.
Suggestions please.
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Dear users,
I’m sorry that some of your data is not synced into Health Mate. Before following the troubleshooting steps explained in this comment, please make sure you have read these articles:
- Smart Body Analyzer (WS-50) - Syncing my data
- Smart Body Analyzer (WS-50) - No data is synced with my account. What should I do?
Also, please check the battery level. If it’s 40% or below, you need to replace the batteries with new, non-rechargeable ones (preferably Energizer or Duracell).
If you are using your scale in Wi-Fi, please:
1) Remove the batteries from the scale for 60 seconds then reinsert them. After that, please move the scale within 10 feet of the router and weigh in. If the measurements are now transferred, this means that the scale may have been too far away from your router. You may need to change the location of your scale so that it will have a strong Wi-Fi connection to your router.
2) If the measurements still do not transfer after moving the scale closer, it may be necessary to reconfigure your scale for Wi-Fi use. This article here will explain all the steps.
3) Try using a different network.
If you are using your scale in Bluetooth, please:
1) Place your mobile device within 10 feet of your scale, with Bluetooth turned on, and weigh yourself.
2) If the situation persists, your scale should be reconfigured. This article here will explain all the steps.
If the data is still not synced, please perform a factory reset. For that, please:
1) For people using their scale in Bluetooth, go to the Bluetooth settings of your mobile device and locate the Smart Body Analyzer which may show up as Smart Body XX. Select the gear or 'i' icon to the right of it, depending on your mobile device, and you will have the option to 'forget' or remove the scale.
2) Remove one of the batteries for 30 seconds and reinsert the battery.
3) Wait for the 'check mark' to appear and then press and hold both buttons on the bottom of the scale simultaneously until you see the word 'Factory' appear. Please note that it may be necessary to hold both buttons for up to 30 seconds before 'Factory' is displayed.
4) The scale will now reset and will be ready to be configured.
I hope you’re now able to sync your data to Health Mate. If not, feel free to email us via https://within.gs/help.
Happy Monday,
Armelle, Withings Customer Service
There have been at least one App update (on iOS anyway..assume similar for Android), have you checked in the App for any changes, heart rate may be now turned off? Via the app: Device ==> Screens customization
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I found an article on their website about what to do when your data is not syncing to the account and it helped a lot. Here's the link https://tinyurl.com/y6kupzht try it!
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I may have just resolved this with mine. I removed all apps that sync data with the healthmate app except the apple health app. I had to log into apple health to change settings there. I had weight selected for healthmate to read data as well as write. I changed it to only write data and removed its ability to read data. When I went back to healthmate, data had synced. It could be coincidence, but I feel this was the issue.
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My WS-50 also stopped syncing as of the end of Feb. I’ve tried all the procedures (changed batteries, reset modem, reinstalled device, etc.)
I have to believe that there was an issue with the last Healthmate app update has a glitch that is preventing linking iPhone to the scale. Specifically, the “select an accessory” screen fails to bring up the WS-50, even though it is connected via Bluetooth to the iPhone.
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Hi, had the same issue and for me it was solved by connecting it to a 2,4 GHz WiFi. I had this issue since I changed router to triband setup. Now it connects to a secure 2,4ghz guest network I setup and the data is now syncing like before.
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Thanks for the tip vegardo: I had recently changed routers as well and after trying all the other suggestions (i.e. resetting the modem, reinstalled device, etc.) I tried switching back to a 2.4Ghz WiFi network and it resolved the sync problem. Thanks!
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