Steel HR96 Sync problem

andre.murru

April 11, 2019 12:42

Hello,

since yesterday I 've been having sync issues with my mobile app.

I have a 1-month-old Huawei P20PRO and a 1-month-old Withings Steel HR96 (happy birthday to me!)

With multiple intents, I was not able to re-initiate the connection. I tried by turning on the phone, look for the watch with bluetooth, and either my app says that it is syncing (it may last hours doing it) or it says "unable to find your Steel HR Sport".

My phone's is able to detect the watch, sends me to the app to find it and the loops starts over and over.

In a desperate try, last night i uninstalled my watch from the app and no solution yet.
Pleas help me!
Thank you so much

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steve4900

April 12, 2019 08:55
Have you factoried the watch?

Hold down the watch button for until it says 'factory reset' then run through the options
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andre.murru

April 18, 2019 15:29
It actually worked, thank you so much.
And, also, data from previous days were not erased.
Great!

Thank you
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