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Other family members using scale

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    Armelle

    Dear Community, 

     

    If you want another person to use your Body Cardio, you either need to add this person on your account or this person needs to create their own Health Mate account. This article here will give you more information. Note that if they want to create their own account and your Body Cardio is in Bluetooth, they can follow the usual process to install a scale (open Health Mate > Devices > Install a device).

     

    If the two users have very different weights, Body Cardio will automatically assign the weight measurement to the right person. If the two of them have a similar weight, you will be asked to select the user when weighing yourself. Both trigrams (your 3-letter short names) will be displayed on Body Cardio after the weight is shown. If the right trigram is displayed, remain still. If it’s not your trigram, lean on your right or left sides until your trigram is selected. 

     

    @farmaciaeroig: Please check the answer we gave here, it could help you. 

     

    Let me know if I was able to help you all!

     

    Happy Monday, 

     

    Armelle, Withings Customer Service

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    marthafx

    I have the same question. I added my sister but there are no further instructions.

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  • Avatar
    Raven

    The user may really need the main account's credentials to view their own data. I think the best workaround for this is to set the user as independent. As far as I know, the scale is showing a name suggestion if the the weights are almost similar. I found the links below related to this:

    https://support.withings.com/hc/en-us/articles/201491357-Health-Mate-Online-Dashboard-Making-a-user-profile-independent

     

     

     

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    rikkebcsf

    Added my boyfriend. Now my app it reporting as he is the app owner and I cannot change it back. Using my login and pw. What to do?

    -1
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    farmaciaeroig

    I am the first user and once the scale and its app installed and working, I added my wife as a new family member but she just just gets info of her weight and no impedance data. I have no way to solve it. Please let me know how to proceed so she can get al the information (weight, fat, IMC, ...)
    I bought my withings body+ one month ago.

    -1
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    susie6654

    How do I add a family member?

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    royksparks

    So, I started as the first user on the Body+ and then added my son at a later day as a "family member". I noted that I can get a "health report" via the Profile page on the App; however, I can not get a "health report" for my son. How can I get a Health Report for him?

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