choose language

Deutsch français 日本語 中文(中国)

my HR Steel is not tracking




Please sign in to leave a comment.

  • Avatar

    Same problem for me

    Comment actions Permalink
  • Avatar

    Are you saying that you press the button on the watch to start an activity (for example, cycling) and on the watch the timer starts counting. When you have finished the activity, you press the button on the watch again to end the tracking. Despite doing this, the app on your phone is STILL recording the activity as walking?

    Comment actions Permalink

Didn't find what you were looking for?

New post
To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:
  • Be courteous and participate in the community with a spirit of friendliness and understanding
  • Respect all users on the forum
  • Avoid controversy or quarrel
  • Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
  • Avoid any and all discussions which contain insulting or discriminatory comments
  • Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.