my HR Steel is not tracking

marybrydon1

May 01, 2019 11:45

Hello, My HR Steel watch is only tracking steps. I've tried to resolve but sadly no luck e.g factory reset, its paired with my phone, I've even gone to the three shop but alas its NOT tracking any activities other than steps. I've had a previous Withing's watch which was great, no issues back then.

I've also had a few techies look at it who have not been able to resolve either. My phone is an Honor 6 which is apparently compatible.

I've also tried everything in the withings troubleshooting sections. All suggestions welcome, does anyone have a contact number for withings? support?

thanks again, Mary

Comments

4 comments

Please sign in to leave a comment.

davide.jw

May 01, 2019 14:30
Same problem for me
0

Comment actions Permalink
marknicholls1962

May 01, 2019 14:37
Are you saying that you press the button on the watch to start an activity (for example, cycling) and on the watch the timer starts counting. When you have finished the activity, you press the button on the watch again to end the tracking. Despite doing this, the app on your phone is STILL recording the activity as walking?
0

Comment actions Permalink
lourdesmq56

April 21, 2020 00:45
My still is not tracking.I usually set it up in the morning.The watch still works and the needle for the steps is moving but I can't get my progress on my app. Thank you.
0

Comment actions Permalink
lourdesmq56

April 21, 2020 00:45
My still is not tracking.I usually set it up in the morning.The watch still works and the needle for the steps is moving but I can't get my progress on my app. Thank you.
0

Comment actions Permalink

Didn't find what you were looking for?

New post

To preserve the Withings Forum as a place of kindness, mutual support, and interest for the products and services provided by Withings, I am committed to:

Be courteous and participate in the community with a spirit of friendliness and understanding
Respect all users on the forum
Avoid controversy or quarrel
Ensure that my messages do not infringe on the rights, reputation, image, or privacy of others
Avoid any and all discussions which contain insulting or discriminatory comments
Abide by the full terms and conditions outlined here

Note that this community is supported by its members, not the Withings Support Team.

If you need assistance because of an issue which would not be resolved through troubleshooting, such as a product with physical damage, please contact our Support Team.

Agree

Disagree