MOVE won’t pair w Bluetooth or install on app

flyingsaucerwriter

April 22, 2019 18:58

I can no longer get WITHINGS MOVE to pair with my iPhone Bluetooth and install on my healthmate app. There’s not much I haven’t tried, except getting a battery for my 2 week
old MOVE. I was so excited about this product when I first synced and installed it. Was such an encouragement for my walking improvement.
So sad.😢

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Claire F.

April 24, 2019 11:54
Hi,

Best would be to contact the Withings Customer Service directly via this link: https://within.gs/t/a33190e
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tsrmd

November 22, 2019 09:15

Edited
In my case, I did contact support. With the exception of trying to pair the Move watch with an Android device(I don’t have one & my family members also have iPhones), I followed all of their instructions over multiple emails. It still will not show 10:10 or pair with my phone. I hope someone in the forum has an answer. I don’t think my phone is the problem because my watch will not pair with my iPad,either.
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deanp51

December 22, 2019 19:03
I have and continue to have same problem. Emails to company are not helpful. Lots of things to try but nothing works. I'm going to try to send it back as it is still under warranty.
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