Steps not being counted

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anorris

April 26, 2019 12:34

I had misplaced my Withing Go and switched my phone to be my step counter. Then, I found my Go and resumed using it. My app shows that the Go is sync but even though my Go shows about 10000 steps, my app only shows about 1900 steps. Any advice?

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Zane

May 15, 2019 14:55
I found this link https://support.withings.com/hc/en-us/articles/218644397-Go-I-m-having-syncing-issues-What-should-I-do- from Withings Help Center that explains what to do if your data is not syncing. Hope this helps.
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m.buchreitz

August 01, 2019 04:15
The same problem here with Move
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Ichigo

December 11, 2019 22:53
The battery maybe low. Try to change the battery and attempt to sync it again.
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bow230

January 02, 2020 16:51
Withings steel hr not counting steps on watch
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luvdaup

January 07, 2020 20:04
My Withings Steel HR watch is not counting steps or recording sleep with FW 6701 upgrade. When Withings Customer Support rolled it back to an older FW version, it started working again. Anyone else having this issue?
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luvdaup

January 07, 2020 20:07
I might just add, when we tried to upgrade it again to the FW 6701 (after rolling it back), it stopped recording steps and sleep again.
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