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Steps not being counted

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    Zane

    I found this link https://support.withings.com/hc/en-us/articles/218644397-Go-I-m-having-syncing-issues-What-should-I-do- from Withings Help Center that explains what to do if your data is not syncing. Hope this helps.

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    m.buchreitz

    The same problem here with Move

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    Ichigo

    The battery maybe low. Try to change the battery and attempt to sync it again.

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    bow230

    Withings steel hr not counting steps on watch

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    luvdaup

    My Withings Steel HR watch is not counting steps or recording sleep with FW 6701 upgrade.  When Withings Customer Support rolled it back to an older FW version, it started working again.  Anyone else having this issue?  

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    luvdaup

    I might just add, when we tried to upgrade it again to the FW 6701 (after rolling it back), it stopped recording steps and sleep again.

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