Sleep data not syncing to Google Fit

Sleep Analyzer (EU and ROW)

Comments

  • dradebelyl
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    I agree I read how Withings now can export your sleep data to Google Fit...?????How...I have tried disconnecting Google Fit and reconnecting..nothing. Come on Withings do not report that this works if it clearly does not. Make customers happy and provide the service if you mention it. Looking forward to Withings providing this feature...hopefully soon.  thanks. 

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  • shopping
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    Completely agree -- and to make things worse, I've been through about 1/2 dozen rounds with technical support, where they keep pretending like they have no idea what we're talking about (dumbed down diagnosis, repeatedly asking us to unlink/link, while refusing to try for themselves the actual function being questioned).

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  • lauri.siljamaki
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    I have the same issue. The app does not offer to sync sleep data at all. Why then claim it does in the marketing material?

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  • shopping
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    And still -- even with an open ticket dating back to April -- Withings is refusing to acknowledge this bug or answer any questions about it.  Totally false advertising, as you all note.

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  • lauri.siljamaki
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    I did get a comment back from support. The feature to sync sleep data to Fit does not exist. They will relay my feedback to product development. And... They promised to work with marketing/web team to remove the claim of syncing the sleep data on Android. So they did acknowledge this issue in my opinion. No fix anywhere though yet.

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  • shopping
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    Lauri, I got the opposite response (but no less belated):  they are on the hook for enabling syncing in a forthcoming Android app update.  So we are on notice to actually expect that -- and if they don't deliver, it's still a problem.  Case definitely not closed.

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  • lauri.siljamaki
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    Well, that's good news then. I hope they get the release out soon and the sync works.

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  • simone.dimaio77
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    Same problem here. I hope in a new app update that fix Google Fit sync asap.

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  • pk
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    Latest July 16 app update still does not allow sleep data to sync to Google Fit.

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  • jason.edgar
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    Nearly the end of the year and no syncing with Google fit yet.

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  • shopping
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    And yet their latest app updates, even out of beta and in final form, boast about respecting their customers and listening to their requests, adding the feature -- even though it totally doesn't work for anyone.  Great job, Withings.  There's some stubborn mid-level employee making this feature totally handicapped (maybe pouting?).

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  • lauri.siljamaki
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    I got some entries synched to Fit. Worked for a very short while, now nothing synched again in the past week...

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