It has been very widely reported that Google Fit syncs sleep data with third-party apps. One example is Sleep as Android, which is a low-budget app development, compared to the enormous resources of Withings/Nokia.
I have been stuck in customer support hell with a long round of going-nowhere messages from Withings, completely avoiding this subject. So, here I am.
The whole point of the Withings Sleep device is to aggregate valuable data. And the marketing materials for Withings Sleep absolutely lay claim to syncing with Google Fit. It simply does not work, and when you ask Withings why, they dodge the issue, pretending to have no clue what we're even asking about.
I hope that they'll finally take this seriously, and fix this long-lasting bug without turning it into a gigantic delayed project. The API clearly already facilitates this, and all Withings needs to do, is respect their customers and get moving. It's even a question of fair trade regulation: they literally claim to offer a product feature that hasn't worked from the beginning.
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I agree I read how Withings now can export your sleep data to Google Fit...?????How...I have tried disconnecting Google Fit and reconnecting..nothing. Come on Withings do not report that this works if it clearly does not. Make customers happy and provide the service if you mention it. Looking forward to Withings providing this feature...hopefully soon. thanks.
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Completely agree -- and to make things worse, I've been through about 1/2 dozen rounds with technical support, where they keep pretending like they have no idea what we're talking about (dumbed down diagnosis, repeatedly asking us to unlink/link, while refusing to try for themselves the actual function being questioned).
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I did get a comment back from support. The feature to sync sleep data to Fit does not exist. They will relay my feedback to product development. And... They promised to work with marketing/web team to remove the claim of syncing the sleep data on Android. So they did acknowledge this issue in my opinion. No fix anywhere though yet.
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And yet their latest app updates, even out of beta and in final form, boast about respecting their customers and listening to their requests, adding the feature -- even though it totally doesn't work for anyone. Great job, Withings. There's some stubborn mid-level employee making this feature totally handicapped (maybe pouting?).
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