Hi, hope.you can help. We have a steel he and it stopped getting alerts. I've done a factory reset and still not fixed. Keeps showing a X and a Bluetooth symbol. Not working at all now. Anyone had this??
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Hi,
I remember that scary X.
Did you disassociate the watch from within the health mate app? See if it is still shown under device's and if it is still there under settings for the watch there is a disassociate button.
If it is already disassociate see if it still listed in your phones Bluetooth settings under paired or remember devices and unpair it. Then start the setup from the health mate app again.
That helped for me.
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