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New firmware update kiled the watch

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19 comments

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  • Avatar
    neil.mohr

    Ran the update, watch now won't connect to my phone and factory reset/uninstall hasn't helped.

    mmm, so it connected to another Android tablet I have ok, so it's changed something with the phone/app. It's actually connect once to the phone, but not again. very very odd.

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    marknicholls1962

    Thats strange. Mine updated yesterday and worked perfectly first time! Have you tried,

    A) turning off bluetooth, turning on again and reconnecting.

    B) clearing data from the app and retrying

    C) Factory reset the watch, disassociate it from the app, delete the app and reinstall.

     

    hope this helps.

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    edouardalleman

    Is anybody find the way to contact Withings? I find only that stupid automated Q&A system or the forum witch is not attended by Withings staff member.

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    oakvilleadvisor

    Ok so the bottom like here is what I did and it solved the problem 

    1. Factory Reset the Watch 

    2. Log out and delete the app from the phone, 

    3. Go into bluetooth settings on your phone and forget the device

    4. Add back the app and sign in and add the device as you normally would i.e pair it again 

    5. Smile again as it is working,  as for contacting anyone they respond to emails in time 

    This is the link I used to get the info to solve it 

    https://support.withings.com/hc/en-us/articles/226956528-I-m-having-issues-installing-my-Steel-HR-Steel-HR-Sport-What-should-I-do-

    Copy paste and go 

     

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    colin.calvert

    Same here - I am no longer able to connect my phone to my watch following the update. Have tried various resets etc but to no avail.

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    jon612d

    Same here. Update went fine. I'm not sure what has been updated, but at least the update installed successfully.

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    ayhan.ercetin

    I had a same problem. Help urgently...

     

    I solve to problem.

    1.Turn off bluetooh

    2. Force stop app

    3.Turn on bluetooth again 

    3. and start app

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    stephan.maertens

    What is new in the update?

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    marknicholls1962

    Snooze function on alarm and several new activites added to list

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    oakvilleadvisor

    Mine is no longer working either any updates here it won't pair with my iPhone X or my iPad pro 

    Doesn't even show in the bluetooth menu 

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    marknicholls1962

    @eduard, Withings are active on Facebook and Twitter. I mainly use Twitter and find Withings CS very helpful and responsive that way.

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    lcedmondson89

    I just bought mine. I installed the app and then paired. It found it quickly, updated and after then could not find the watch to complete the install. I have taken all the advice bar factory resetting my phone so far.

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    ianincyprus1

    I also had to do a Factory reset on the watch after the latest update. Poor.

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    lodom2

    What is the latest firmware number?  My watch is at 5331 and doesn't find any newer updates.

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    roddy_mac_isaac

    Same here. Carried out up date. Did start but always stalls.

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    lodom2

    It finally worked for me.  What I had to do was:

    try a couple of times

    reset watch to factory settings

    try some more

    Turn phone off then back on

    Turn bluetooth off, then back on

    Delete and reinstall healthmate app

    try several times

    reset watch to factory settings again

    delete flash-cache in watch

    try several times again

    send another e-mail to customer service

    start tracking how far along it got before the dreaded "X" and "An unexpected error has occurred"

    Then, on the third attempt, the update finally installed completely.

    Over 1.5 hours and a few dozen attempts.

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    lukasz.raciborski

    This is really frustrating. I have two Steel HR and after update to newest sw version (5971) both of them stopped working with my HTC U11 (Android 8) one of them I managed to pair with Nokia 6.

    There are some reddit threads with people coplaining about recent update (the same issue, watch isn't visible for the phone). Withings at least should allow to downgrade firmware or something like this, its critical SW bug and it shoudn't be released with bug that blocks all od the watch functions (can't connect with health mate, you are unable to set even the time, not mentioning smart features of the watch). I can live without Snooze feature (now I'm living without any Steel HR features).

    Customer support is giving some useless advices and I think no one from Withings will say: "Ok, we messed it up, sorry, we will fix this ASAP". Just taking customers time for reseting, clearing cache, uninstalling app and so on without any effect.

    Dear Withings please fix this issue or provide some working workaround!

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    paulomatias0

    I'm also having issues with firmware version 5971 on my Steel HR Sport. The heartrate data from the workout mode doens't show up in the app.

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    loizoucharis

    I had the same problem after latest update and have followed the advise of oakvilleadvisor and  lodom2 and have finally solved the problem. It required over an hour and a few attempts but my watch is now working do I am very happy! Many thanks.

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