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Crack on glass face

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13 comments

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    shlaursen

    Same issue here today. No accident or hit anything 🙄

    Following this thread.

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    withings

    Same issue here - within 36 hours of ownership (though I do wonder if it was a refurb/return) because it uploaded a fortnight's worth of steps when I first synced it. 

    Any idea what the customer service response time is like to emails.  I was expecting a confirmation, but nothing so far so I am wondering whether it has even reached them?

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    jnick0301

    How do I get the cracked glass replaced

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    tom2newark

    cracked screen.  the pulse was a refurb or/ return like the other one. how can we make it right

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    simonereeves

    Also broken glass, suddenly. And was wearing it - never take it off - and never hit anything so no idea how or even when exactly it happened. 

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    shubeesethi

    My he sport screen is cracked, no idea how! I bought it just four months back on my visit to US, Now am back in India , Please guide as to what can be done to get the screen changed.

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    mdalep1

    My Steel HR has a crack all of sudden, need the glass replaced

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    simon

    My Steel HR has a crack over the face, how can I get it replaced/fixed?

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    ipaul321

    Just like all these folk my watch is spoiled with a crack. I doubt I’d buy another, just too fragile unless of course anyone can tell me how to get it replaced at a fair cost?

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    withings

    Withings replaced my watch free of charge (though the face did crack in the first week) after I contacted their customer services (about 18 months ago).  It is worth trying that route.

    I haven't had any trouble since, but I have been using a watch face protector (Brotect make some).

     

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    abbiemassie10

    How can I get a replacement for my watch face which suddenly cracked

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    ian.morris

    Are there any solution to this problem, nothing posted 

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    abbiemassie10

    I gave up due to the lack of response from withings and have reluctantly bought a fit bit

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