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Aura turning off sleep sensors

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    pspeering

    I noticed this the other day as well. I've sent a support request in.

     

    Seems very strange, and I've nearly gone mental resetting/ restarting/ reloading everything :/

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    ronald.postema

    I've had it before and after two, three days it went stable again. Did the same as you and indeed went checking everything and couldn't figure out what it was. 

    Let me know if you get response from their support. 

    Hope it's not a 'feature' to push us to upgrade to their news products. 😂

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    pspeering

    I got a reply last night from support:

    ------

    Hello Paul,

    Thank you for taking the time to contact us. I am sorry to hear that the settings of your sleep and sound sensor of your Aura turns off.

    Please know that our development team is already aware of this issue that you are experiencing with your Aura device. They are diligently working on this in order for this to be resolved in the next future update.

    I am hoping for your understanding on this matter. Thank you and have a nice day!

    Best regards,

    JenJen
    Customer Service | Withings

    -----

    Sounds promising, huh?

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    pspeering

    Hi,

    After a month of resetting etc all over again, the sleep data just simply isn’t being recorded. What’s going on? I thought you said you had solved it?

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    robert

    I've just discovered this.   I usually don't look at the sleep data, and when I actually needed it  there was none.

     

    The notification says that I can re-enable it with 'Three Taps', but that doesn't work.   The Aura doesn't respond to the triple-tap gesture at all.      I'll try enabling it via the app. 

     

     

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    robert

    Re-enabling it in the app didn't work.

     

    I've been able to work around this problem by diassociating the sensor in the app and re-adding it.

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    clarkmitchell

    I'm having this same issue.  There seems to be no interest in fixing it either.  I got the same "next update" message that is posted here but it's been over two months and nothing.

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